IT BUSINESS ANALYST 3

Responsibilities:

1. Operational Effectiveness:

· Ensure operational excellence and effectiveness within the business unit.

· Design and document solutions, providing innovative recommendations to positively impact business operations.

2. Project Management:

· Manage deliverables on multiple projects for the business unit and company.

· Oversee all Business Analyst-related phases of the project or service life cycle.

· Provide timely reporting of issues affecting project progress.

3. Cost Consciousness and Risk Management:

· Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.

· Identify and escalate potential risks leading to increased costs.

· Prevent wastage and identify process improvements to contain and reduce costs.

4. Customer Experience Excellence:

· Deliver customer experience excellence aligned with organizational values and service standards.

· Build long-term relationships with customers based on trust.

· Collect and interrogate information and feedback to understand customer needs fully.

5. Project Coordination and Communication:

· Manage and monitor all Business Analyst-related phases of the project or service life cycle.

· Coordinate, action, and resolve conflicts.

· Interact and communicate with relevant personnel in the organization regarding business requirements.

6. Business Analysis and Strategy:

· Analyze business unit activities and trends against service standards and best practices.

· Present findings and work with the team to implement strategies addressing tactical and strategic goals.

· Analyze market trends and recommend adjustments or capitalize on current trends.

7. Process Improvement and Innovation:

· Review, analyze, and document business systems and user needs.

· Implement, monitor, and control business processes according to quality standards, policies, and compliance.

· Research, enable, and consult on improvements and opportunities to harness technology.

8. Quality Assurance and Documentation:

· Conduct quality assurance practices and procedures on end-user test plans.

· Design and document workflows, ensuring accurate reflection of changes and outstanding issues.

· Advocate the appropriate level of quality by resolving important defects.

9. Professional Development and Teamwork:

· Assess own performance against competencies and skills required for delivery.

· Identify development needs and collaborate on effective solutions.

· Contribute to teamwork and inclusivity by working together to achieve team goals.

10. Continuous Learning and Industry Involvement:

· Continuously access documentation, reports, research, and relevant information in the specialization area.

· Read widely to gather information from diverse sources.

· Analyze data and information relevant to the industry to gain insights into current and future trends.

· Actively participate in the industry or discipline beyond the immediate organizational environment.

Qualifications and Experience:

· Minimum Qualification: Grade 12 Certificate.

· Preferred Qualification: Relevant degree or diploma.

· Experience: 3-5 years as a Business Analyst in the financial and insurance sect