🚀 We’re Hiring: Ops Tech Support Officer

Join a dynamic public sector team and play a key role in supporting and enhancing critical case management systems that enable effective social service operations. This is an excellent opportunity for individuals who enjoy problem-solving, stakeholder engagement, process improvement, and technology-enabled operations while contributing to meaningful social impact.

📍 Job Highlights

Salary: $2,760 - $3,340 per month

Work Location: 512 Thomson Road, Singapore 298136

Working Arrangement: Monday to Friday, 8:30am to 6:00pm (Work From Office)

Employment Type: 12-Month Contract

🧩 Key Responsibilities

Project 1: Operational Support During System Stabilisation Phase

• Triage and manage incoming user queries, system issues, and feedback related to the case management system
• Ensure timely resolution of issues and escalate complex cases to relevant IT staff or project managers where required
• Coordinate with IT teams, project managers, and case workers to support system administration and effective resource utilisation
• Support requirements gathering, User Acceptance Testing (UAT), verification, and migration activities for system enhancements
• Consolidate stakeholder feedback and validate enhancement outcomes
• Monitor system performance and identify areas for improvement during the stabilisation phase
• Provide administrative support for data governance and management activities, ensuring data integrity and compliance
• Maintain and update system documentation, process guides, and user materials
• Support knowledge transfer and process handover to the permanent team to ensure continuity of operations

Project 2: Streamlining of Case Management System Operations

• Review existing workflows and operational processes related to system administration, issue management, and feature deployments
• Identify operational gaps, inefficiencies, and improvement opportunities
• Engage key stakeholders to understand business needs, operational challenges, and user pain points
• Design, prototype, and implement technology-enabled operational solutions to improve business processes
• Support end-to-end implementation of process enhancements from conceptualisation through deployment
• Assist in tracking project timelines, deliverables, budgets, and operational requirements
• Develop standardised workflows and documentation to improve consistency and reduce manual effort
• Document enhanced processes for long-term operational use by the permanent team

✅ Who We're Looking For

• Strong communicators who can effectively engage both technical and non-technical stakeholders
• Analytical and solution-oriented individuals with a passion for process improvement
• Team players who enjoy collaborating across multiple stakeholder groups
• Individuals who are adaptable, resilient, and able to thrive in a dynamic operating environment
• Organised professionals capable of managing multiple workstreams and priorities

🔧 Must-Have Skills

• Good verbal and written communication skills
• Ability to explain technical concepts clearly to non-technical audiences
• Strong analytical and problem-solving capabilities
• Experience in process improvement, workflow optimisation, or operational support
• Strong stakeholder management and collaboration skills
• Ability to develop and maintain clear documentation
• Good organisational and task management skills
• Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint

🌟 Nice-to-Have Skills

• Experience supporting business applications or case management systems
• Familiarity with project management methodologies
• Experience in process mapping and workflow design
• Exposure to User Acceptance Testing (UAT), system implementation, or migration activities
• Experience working within public sector or social service environments
• Knowledge of data governance and data management practices

💡 What We Look For

• Proactive individuals who take ownership of tasks and drive outcomes
• Strong problem-solvers with a continuous improvement mindset
• Customer-focused professionals committed to delivering quality support
• Collaborative team members who work effectively across diverse stakeholder groups
• Adaptable and resourceful individuals who can navigate evolving project requirements
• Enthusiastic learners who embrace new technologies and ways of working

Relevant experience in operations support, project coordination, systems support, IT administration, business process improvement, or related fields will be advantageous.

📩 How to Apply

Apply via the designated job portal. Only shortlisted candidates will be contacted.

🔒 Data Privacy Notice

By submitting your resume or personal data, you consent to the collection, use, and disclosure of your personal data for the purpose of evaluating your suitability for employment opportunities and related recruitment activities.

Internal Ref: ID – JO-29278

BGC Group Pte Ltd (Outsourcing)

EA License: 05C3053