IT Assistant - Part Time

PIONEER CENTER for Human Services
IT Assistant (Part-Time)
Entry Level
Department: IT
Job Status: Part-Time
FLSA Status: Non-Exempt
Reports To: IT Manager
Grade/Level:
Amount of Travel Required: None
Job Type: Regular
Positions Supervised: N/A
Work Schedule:
Monday-Friday (9am-5pm) with some flexibility
(20/25hours work week)
POSITION SUMMARY
This entry-level Information Technology position is intended for individuals with a minimum of 1 year experience, strong interest in technology and a desire to establish a professional career in the IT field. The role provides practical experience in troubleshooting, end-user support, and general IT operations, while offering meaningful opportunities for learning and advancement within a dynamic organizational environment. Ideal candidates will exhibit adaptability, sound problem-solving capabilities, and a demonstrated commitment to developing their technical proficiency.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
•
Assist with basic troubleshooting of hardware and software issues.
•
Provide support for user account setup and password resets.
•
Help maintain IT inventory and documentation.
•
Learn and follow company IT policies and procedures.
•
Escalate complex issues to senior team members as needed.
POSITION QUALIFICATIONS
Competency Statement(s)
•
Accountability & Dependability – Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
•
Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities.
•
Confidentiality – Maintains strict confidentiality, including financial and agency information.
•
Creative & Innovative Thinking – Develops fresh ideas and resolves difficult challenges.
•
Ethics & Integrity – Demonstrates honesty and professionalism in all interactions.
•
Decision Making & Judgment – Makes timely, informed decisions considering facts, goals, and risks.
•
Teamwork – Promotes cooperation and commitment within a team.
•
Relationship Building – Builds constructive working relationships and maintains client satisfaction.