IT Assistant Manager (IT & Network Support)
Rishihood University · Sonipat, India ·
- Seniority
- Lead
- Category
- Support
- Experience
- 4+ years
Rishihood University | Sonipat, Delhi NCR
About Rishihood University
Rishihood is India’s first national transformation university. It prepares learners to solve the big problems of tomorrow. Our transformative education is built on three pillars:
- Personal Impact – developing physical, intellectual, emotional, and spiritual strength.
- Professional Impact – building real-world skills through industry-integrated, practice-based learning.
- Public Impact – fostering interdisciplinary thinking and a commitment to nation-building.
At Rishihood, we nurture leaders who will transform themselves, their professions, and the nation.
About the Role - IT Assistant Manager (IT & Network Support)
We are looking for an experienced and technically skilled IT Assistant Manager – IT & Network Support to manage and support the organization's IT infrastructure, network, systems, and end-user IT operations. The candidate will be responsible for ensuring the availability, performance, security, and reliability of IT and network services across the campus.
The role will involve managing LAN/WAN, Wi-Fi, firewalls, switches, IT systems, end-user support, network monitoring, troubleshooting, and IT infrastructure projects. The candidate will also coordinate with vendors, ISPs, and internal teams to ensure timely resolution of IT and network-related issues.
Educational Qualification
- Bachelor's degree in Computer Science, Information Technology, Networking, or a related field.
Experience
- 4–7 years of relevant experience in IT infrastructure, network administration, and IT support.
- Minimum 2–3 years of experience in a supervisory/team-lead role is preferred.
- Experience managing enterprise or campus network infrastructure will be an advantage.
Technical Requirements
Network & Infrastructure
- Manage and maintain LAN, WAN, Wi-Fi, switches, routers, and network infrastructure.
- Configure and troubleshoot FortiGate firewalls, Ruckus Wi-Fi, switches, VLANs, routing, DHCP, DNS, and network services.
- Monitor network performance, bandwidth utilization, availability, and connectivity.
- Troubleshoot network outages, slow internet, Wi-Fi issues, and connectivity problems.
- Manage network segmentation, VLANs, IP addressing, and access control.
- Monitor and maintain network infrastructure across academic buildings, residences, offices, and other campus facilities.
- Coordinate with ISP vendors for internet connectivity, bandwidth, downtime, and service-related issues.
- Maintain network diagrams, configurations, IP plans, and infrastructure documentation.
IT Support & Operations
- Manage day-to-day IT support for faculty, staff, learners, and other users.
- Handle hardware and software troubleshooting for laptops, desktops, printers, projectors, AV systems, and other IT equipment.
- Manage IT service requests, incidents, and escalations through the IT Help Desk.
- Ensure timely resolution of IT issues and maintain proper ticket documentation.
- Support user onboarding, device allocation, configuration, and IT asset management.
- Coordinate with vendors for warranty, AMC, repairs, replacements, and technical support.
Management & Operational Requirements
- Ability to manage an IT support/network team.
- Strong incident management and troubleshooting skills.
- Ability to manage IT projects, installations, upgrades, and infrastructure deployments.
- Good documentation skills for SOPs, network diagrams, asset records, and incident reports.
- Ability to prepare technical reports and provide regular updates to HOD.
- Strong understanding of IT service management and SLA-based support.
Personal Skills
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Good leadership and decision-making skills.
- Ability to manage multiple priorities.
- User-focused approach.
- Willingness to work regular hours during critical network or IT emergencies.
- Strong ownership, accountability, and commitment to service quality.