IT Application Operations Team Leader (Circular economy)

Tasks

• Team leadership and management

  • Coordinate Ops team members, assign and prioritize tasks, and regularly evaluate performance.

  • Support team members' professional development and foster a collaborative, high-performing work environment.

  • Resolve conflicts, maintain team motivation, and promote a positive, customer-focused culture.

• Technical support

  • Ensure the stable and efficient daily operation of business applications.

  • Lead the resolution of issues escalated to the team and coordinate closely with development teams to address application defects and recurring problems.

• Project delivery support

  • Represent Ops in project initiatives by providing operational expertise, resource planning, risk input, and deployment support.

  • Collaborate closely with project managers to ensure a smooth transition of new solutions and changes into operations.

• Quality assurance and performance optimization

  • Proactively contribute to the development and continuous improvement of operational processes and procedures.

  • Monitor service performance, identify improvement opportunities, and oversee incident, problem, and change management activities.

• Documentation and reporting

  • Maintain accurate operational documentation and knowledge bases.

  • Prepare regular operational reports and ensure compliance with security, regulatory, and internal governance requirements.

• Communication and coordination

  • Collaborate closely with business stakeholders, IT teams, and other relevant departments. Manage customer feedback, ensure effective stakeholder communication, and coordinate with external partners and vendors.

• Management of operational tools and systems

  • Maintain and optimize operational tools and monitoring solutions.

  • Support the introduction, adoption, and integration of new technologies that improve operational efficiency and service quality.

• Budget and resource management

  • Support the planning and optimization of operational costs, resource allocation, and procurement activities to ensure effective service delivery and sustainable operations.

Requirements

• University or College degree
• Minimal of 5 years relevant experience in IT operations or production support, 3+ years of team leadership or people management experience
• Experience operating business-critical enterprise applications
• Strong incident, problem, and change management experience
• Strong stakeholder management and communication skills
• Analytical mindset with excellent problem-solving abilities
• Customer-focused, proactive, and continuous improvement mindset

What we offer

• A working location in 11th district

• Flexi time, home office possibilities, 2 HO per week

• Work together and learn from experienced team

• Project related travelling possibilities in the region

• Career opportunities within MOL Group

• Annual bonus

• Maximalized - Gross 800.000 HUF - annual fringe benefits (with elements of SZÉP card, All you can move card, culture and sport event, health and pension insurance allowance, etc)

• Loyalty bonus (after 3 years of employment)

• Support at all stages of family life – baby born allowance, extra paid paternity leave, paid leave for single parents, MOL Égigerő kindergarten support and MOL Campus Égigerő daycare, school start support, student loan support)

• Support in difficult situations (health insurance support for employees with diability,advance salary payment, etc.)

• Preparation for retirement (pre-retirement support, pensioner benefits, company loyalty program)

• Awards and recognitions (extra leave days, project reward, leadership reward, etc.)

• Support for physical and mental well-being (fitness center, health programs and company help line)

• Other company benefits (MOL partner benefits, discounted fueling)

• Community building (MOL open day, family days, cooking days, Christmas concert)

• Discounted phone fleet package for family members

• Discounted MediCare health insurance for family members

• Life and accident insurance

• Travel allowance - 40 HUF/km