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IT Service Desk Analyst managing incidents and requests in JIRA, supporting Microsoft desktop/server infrastructure, trading applications, and endpoint management for a financial services firm in Chicago.
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Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights, and analytics.
The Technology Department delivers differentiation, scalability, and security for the business. Reporting to the COO, Technology provides digital tools, software services, and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture, and design.
IT runs Marex’s enterprise-wide services to end users and actively manages the firm’s infrastructure and data to provide and accelerate business value. A Data team enables the firm to leverage data to increase productivity and improve business decisions, as well as maintain data compliance. The Infrastructure group delivers operations and engineering across Infrastructure Operations, Network, Communications, Endpoint and Platform Engineering teams with a key focus on Infrastructure as Code/automation & innovation. IT also includes the global IT Service Desk providing support and self-service to business users across Marex, and our Service Management team that runs core ITSM processes and develops our departmental tooling.
The Service Desk Team is responsible for the general IT/desktop and voice infrastructure support for their assigned region. The team works closely with other IT departments and different lines of business.
Overall Responsibilities
The Company may require you to carry out other duties from time to time
Company Values
Acting as a role model for the values of the Company:
Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
Adaptable and Nimble - Our size and flexibility are an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.
Conduct Rules
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