IT Analyst Technical Infrastructure (Sr. VMware/UCS Engineer)

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking an IT Analyst Technical Infrastructure (Sr. VMware/UCS Engineer) to join our IT Infrastructure Support - CAT IT Division.

The preference for this role is to be based out of Bangalore – Caterpillar PSN

This position requires candidate to work a 5-day -a -week schedule.

Shift Timing : 01:00-10:00PM IST

Position Summary

The OpenVMS Systems Administrator is responsible for the administration, maintenance, monitoring, and support of mission-critical OpenVMS environments supporting warehouse automation, parts distribution, and manufacturing applications across multiple global locations. This role provides operational support for both physical OpenVMS Integrity servers and emulated OpenVMS environments hosted on Vere Technologies virtual servers, ensuring high availability, system performance, security, and business continuity for critical enterprise applications.

Key Responsibilities

OpenVMS Infrastructure Administration

• Administer and maintain a production OpenVMS Cluster

• Monitor and maintain OpenVMS operating systems and associated layered products.

• Plan, test, and implement operating system upgrades, patches, and software updates.

• Troubleshoot hardware, software, operating system, and application-related issues.

• Perform performance analysis and capacity planning activities.

• Coordinate maintenance activities to minimize operational impact.

Virtual OpenVMS Environment Support

• Administer emulated OpenVMS servers

• Apply upgrades, patches, and software maintenance to Vere Technologies platforms and supporting infrastructure.

• Monitor virtual host performance and resource utilization.

User and Security Administration

• Create, modify, and disable OpenVMS user accounts according to approved access requests.

• Manage user privileges and security settings in accordance with company policies.

• Support audit and compliance requirements related to system access and security controls.

System Monitoring and Operations

• Monitor system health, availability, and performance across all OpenVMS environments.

• Manage and monitor:

• Disk capacity and utilization

• Printer queues

• Batch processing queues

• System backups and recovery processes

• Investigate and resolve operational incidents and system alerts.

• Maintain documentation for procedures, configurations, and system changes.

Backup and Disaster Recovery

• Execute and validate backup procedures for physical and virtual OpenVMS systems.

• Support disaster recovery testing and recovery planning activities.

• Ensure backup integrity and data recoverability.

Global Support

• Provide infrastructure support for multiple business applications, including the widely utilized CAPP+ application environment.

• Collaborate with application teams, business stakeholders, vendors, and infrastructure teams to resolve system issues and implement enhancements.

• Support global business operations requiring high system availability and reliability.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.

• Extensive experience administering OpenVMS operating systems.

• Experience supporting OpenVMS Cluster environments.

• Knowledge of OpenVMS system management, storage, user administration, and security.

• Experience applying operating system patches, upgrades, and software maintenance.

• Experience managing backups, disaster recovery processes, and system monitoring.

• Strong troubleshooting and problem-solving skills.

• Experience supporting mission-critical production environments.

Preferred Qualifications

• Experience with HPE Integrity Server hardware.

• Experience with Vere Technologies OpenVMS emulation solutions.

• Knowledge of warehouse management systems and automated material handling environments.

• Experience supporting global enterprise applications.

• Familiarity with high-availability and business continuity practices.

• Experience working in manufacturing, logistics, or parts distribution environments.

Key Competencies

• Infrastructure Administration

• OpenVMS Systems Management

• Cluster Administration

• Incident Management

• Change Management

• Performance Monitoring

• Capacity Planning

• Disaster Recovery

• Problem Solving

• Technical Documentation

• Customer Service

• Cross-Functional Collaboration

Scope of Responsibility

• Supports a few physical OpenVMS Integrity servers, including a production OpenVMS Cluster and test environment.

• Supports several emulated OpenVMS servers hosted on 9 Vere Technologies virtual servers.

• Maintains Vere Technologies license servers.

• Supports international locations across North America, South America, Europe, and Australia.

• Provides operational support for mission-critical warehouse automation and parts distribution systems that directly impact order fulfillment and business operations.

Skill Descriptors
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Working Knowledge:
• Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
• Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.
• Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.
• Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
• Helps others solve technical or procedural problems or issues.

Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
Level Working Knowledge:
• Assesses the current technology environment, expressed needs and initiatives of client organizations.
• Uses an effective consulting method to present technology solutions that resolve stated client business issues.
• Advises clients regarding a family of specific products, technologies or services in a technology domain.
• Demonstrates basic competence and sound business knowledge regarding specific products, technologies or services within a domain of technology expertise.
• Achieves consulting relationship rating of 'professional' by delivering timely, meaningful advice meeting client needs in a narrow set of specific technologies.

Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
Level Working Knowledge:
• Assists in integrating IT hardware with the organization's existing systems.
• Participates in the implementation of IT hardware within the organization.
• Tracks operational problems related to IT hardware and reports them directly to the supervisor.
• Assists in designing the main features of IT hardware according to business needs.
• Compares IT hardware across one's own organization and its competitors.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Working Knowledge:
• Follows policies, practices and standards for determining functional and informational requirements.
• Confirms deliverables associated with requirements analysis.
• Communicates with customers and users to elicit and gather client requirements.
• Participates in the preparation of detailed documentation and requirements.
• Utilizes specific organizational methods, tools and techniques for requirements analysis.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Working Knowledge:
• Supports the project leader in developing and executing system test plans.
• Evaluates system documentation and user manuals for usability, accuracy and completeness.
• Executes test cases, analyzes test results and reports on findings regularly.
• Tests system components for compliance with functional requirements.
• Participates in the testing of a system's ability to recover from hardware or software failures.

Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
Level Working Knowledge:
• Reports software connectivity and integration issues.
• Demonstrates planned software changes on the local environment.
• Administers software migration and contingency plans related to own function.
• Analyzes the local software architecture components and products.
• Tests key features for the entire software infrastructure environment.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Level Working Knowledge:
• Discovers, analyzes, and resolves hardware, software or application problems.
• Works with vendor-specific diagnostic guides, tools and utilities.
• Handles calls related to product features, applications, and compatibility standards.
• Analyzes code, logs, and current systems as part of advanced troubleshooting.
• Records and reports specific technical problems, solving processes and tools that have been used.

Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.
Level Working Knowledge:
• Implements technical documentation standards, guidelines and best practices.
• Prepares written text and layout of materials according to required outlines and specifications.
• Completes and maintains technical reference documents.
• Uses the major features, functions and facilities of an automated documentation tool.
• Coordinates and constantly updates system operations, installations, service manuals, and help documents.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Caterpillar is an Equal Opportunity Employer (EEO)

EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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