IT Analyst
Lewis Paige · Ardwick, Manchester ·
- Category
- Software engineering
- Salary
- GBP 35,000 – 40,000 / year
IT Analyst on the service team of a well-established Manchester law firm, delivering day-to-day technical support: diagnosing hardware, software and application issues, managing tickets to SLA, and handling user/server administration, with an out-of-hours rota. Core tech includes Microsoft 365, Windows, Active Directory, and Citrix.
Salary: £35,000 - 40,000 per year Requirements: At least one year of hands-on IT support experience within a professional services setting Confidence working in a structured, SLA-driven environment and balancing competing priorities Strong customer service skills across phone, face-to-face and digital channels Disciplined and organised approach to managing workloads Proactive mindset and commitment to continuous improvement Excellent troubleshooting and analytical ability, with high attention t…