IT Analyst I- Enterprise Platforms
Sub-Zero Group · Madison, Wisconsin, United States ·
- Category
- Software engineering
Key Responsibilities
- Serve as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement.
- Administer and support enterprise platforms including SharePoint, Miro, Docusign, LinkedIn Learning, Adobe Creative Cloud, SnagIt, workplace security systems, AI-powered support solutions, and other Digital Workplace technologies.
- Manage platform configuration, user access, licensing, workflows, and integrations.
- Provide advanced support for enterprise platforms, working with users, vendors, and IT teams to resolve issues and improve platform performance.
- Support software licensing, renewals, vendor relationships, contracts, and budget planning activities.
- Create and maintain technical documentation, knowledge articles, and support procedures.
- Participate in platform upgrades, implementations, and continuous improvement initiatives.
Required Qualifications
- Experience supporting business applications, SaaS platforms, or enterprise technologies.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience working with vendors and business stakeholders.
- Strong communication, organization, and customer service skills.
Preferred Qualifications
- Experience with SharePoint, Microsoft 365, ServiceNow, or similar enterprise platforms.
- Experience managing software licensing, subscriptions, and vendor relationships.
- Experience with AI, automation, chatbots, or knowledge management solutions.
- Experience working in a manufacturing or enterprise environment.
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Associate degree in Information Technology, Business, Information Systems, or a related field, or equivalent work experience.
What Success Looks Like
- Enterprise platforms are stable, secure, and well maintained.
- Users receive timely and effective support with a strong focus on customer experience.
- Vendor relationships, software licensing, contracts, and renewals are effectively coordinated.
- Documentation and platform configurations remain current and accurate.
- AI-powered solutions continue to improve employee self-service and support efficiency.
- Opportunities for automation and platform improvements are identified and implemented.
We value our employees by providing:
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.