IT Administrator

Position Opening:

SMC is actively looking for an IT Administrator to assist our growing IT department as it supports a nationwide workforce of technical professionals.

The IT Administrator provides Level 2 and Level 3 technical support across a Microsoft-centric environment, resolving a wide range of service requests while delivering excellent customer service. This role requires a proactive, self-motivated individual who demonstrates well-rounded technical expertise, particularly within the Microsoft ecosystem.

The ideal candidate is comfortable operating as part of a larger IT team and interfacing directly with colleagues from other departments to address their support needs, onboarding, and troubleshooting. This role provides support for a hybrid workforce, assisting both in-office employees and remote team members across the United States.

Responsibilities:

The IT Administrator will provide escalated technical support to SMC employees and assist the IT Director and broader IT team with administrative and operational tasks. The successful candidate will communicate effectively with technical and non-technical colleagues, manage multiple priorities, and provide responsive, reliable support across the organization.

Responsibilities include but are not limited to:

• Provide L2 and L3 technical support for systems, applications, and user issues.
• Respond to and resolve service requests across multiple business areas with urgency and consistency.
• Troubleshoot and resolve issues independently using established documentation and best practices.
• Provide escalated technical support, diagnose and resolve hardware/software problems, and escalate issues to senior engineers or vendors when necessary.
• Coordinate handoff of issues to and from our managed service provider as appropriate.
• Assist in the implementation and operational support of OS patching and 3rd party software packaging and deployment.
• Perform advanced troubleshooting and support for endpoint hardware.
• Support IT technicians in the setup of laptops and IT accessories (docking stations, monitors, peripherals, etc.).
• Ensure devices are properly configured within the Microsoft environment (M365, Intune, etc.).
• Contribute to and improve knowledge base articles and technical documentation.
• Communicate technical information clearly to both technical and non-technical users.
• Participate in projects, system improvements, and operational initiatives.
• Meet assigned deadlines and provide occasional after-hours support for scheduled deployments, office openings, system maintenance, or urgent operational needs.
• Have the ability to travel to other SMC offices as required (less than 5% travel).
• Maintain excellent organizational skills, with the ability to manage multiple tasks simultaneously.

Qualifications:

• Associate’s or bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of technical training, industry certifications, internships, and relevant hands-on experience. Approximately 3–5 years of experience in desktop support, systems/network administration, or a similar technical support role is preferred.
• Hands-on experience supporting users in a Microsoft 365 cloud environment is required.
• In-depth knowledge of Microsoft-based environments such as Entra ID, M365, Exchange Online, SharePoint, Intune, and Microsoft Teams.
• Experience with incident and request management processes.
• Advanced troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently, manage time effectively, and stay organized.
• Self-motivated learner with the ability to continuously build technical knowledge.
• Ability to follow procedures while also thinking critically and adapting as needed.
• Team-oriented mindset with willingness to collaborate, share knowledge, and assist colleagues.
• Familiarity with Egnyte or other cloud-based file services is a plus.
• Familiarity with AI-powered productivity and support tools, including generative AI platforms.
• Well-rounded technical background, including experience in:
• Networking
• Systems Administration
• Cybersecurity
• PowerShell / scripting experience

Compensation:

Base Compensation: $60,000-90,000 (Actual compensation is subject to variation due to factors such as education, experience, skills and/or location)

SMC offers a competitive benefits package, with a 36-hour standard work week, hybrid working arrangement, 13 paid holidays, 100% coverage of employee medical, dental, and vision insurance premiums for our full-time employees, and reimbursement of approved professional certifications and continuing education costs. Spouse and dependent insurance premiums are subsidized by SMC. All full-time employees are additionally eligible for employer-sponsored life and long-term disability insurance as well as participation in our 401(k) plan, with annual safe harbor contribution.