IT Administrator

About the role

Support day-to-day IT operations across the Group’s offices. You will provide helpdesk support, manage employee onboarding and offboarding, maintain IT assets and documentation, and help improve processes through scripting and AI tools.

Key responsibilities

• Provide first-line support for hardware, software, user accounts, printers and network issues; record and track support requests.
• Set up and disable accounts, assign licences, configure devices and manage access for employee onboarding and offboarding.
• Maintain an accurate register of laptops, mobile phones, peripherals and software licences, including issuance, returns and warranty details.
• Administer basic Microsoft 365 tasks, including user and group management, mailboxes, Teams, SharePoint permissions and access.
• Document network layouts, IP and VLAN details, Wi-Fi coverage, and IT requirements for office moves or setups.
• Research IT products and vendors, compare options and prepare concise recommendations.
• Use AI tools to support research, documentation, issue summaries and repetitive-task automation.
• Write simple scripts to automate routine IT tasks.
• Keep IT documentation, standard operating procedures and checklists up to date.

Requirements

• Diploma or degree in Information Technology or a related field, or equivalent practical experience.
• 1–3 years of experience in IT helpdesk or IT support.
• Working knowledge of Microsoft 365, including Entra ID, Exchange Online, Teams, SharePoint and Intune.
• Understanding of networking fundamentals, such as TCP/IP, DHCP, DNS, VLANs, VPN and Wi-Fi.
• Good communication skills and a service-oriented approach.
• Comfortable using AI tools for research and productivity.
• Willing to be based in Tuas.

Good to have

• Basic scripting experience with PowerShell, Python, Bash or SQL.
• Familiarity with command-line tools in Windows or Linux environments.
• Exposure to IT asset management or ticketing systems.
• Experience with Zoho applications.
• CompTIA A+, Network+ or Microsoft certifications such as MS-900 or MD-102.

What success looks like

• New employees have the required IT access and equipment on their first day, and departing employees are offboarded on time.
• The IT asset register is complete and accurate.
• Helpdesk requests are recorded and resolved within agreed timelines.
• At least two routine tasks are automated within the first six months.