IT Administrator - ERP & Systems Support

Salary: $85,000 per year

IT Administrator – ERP & Systems Support

Salary: $85 000 per annum + Super

Role Summary

We are seeking a versatile and hands-on IT Administrator with a strong background in

ERP application support to manage and support our core business systems and IT

environment. This role suits an all-rounder who is comfortable working across

applications, infrastructure, and end-user support, with ERP systems forming the

centrepiece of daily responsibilities. The successful candidate will play a critical role

in ensuring system stability, data integrity, and continuous improvement of business

processes enabled by technology.

Key Responsibilities

The IT Administrator will act as the primary point of contact for ERP system support,

including day-to-day administration, user support, issue resolution, and coordination

with vendors or implementation partners.

• This includes managing user access, roles, workflows, master data, reporting,

and system configuration while ensuring ERP modules align with business

operations such as finance, supply chain, payroll, HR, or manufacturing

(depending on the organisation’s ERP footprint).

• Being the technical lead on ERP implementation projects.

• In addition to ERP responsibilities, the role involves general IT administration

duties. These include managing Microsoft 365 and Entra ID, overseeing user

accounts and device provisioning, supporting Windows-based desktop and

server environments, and maintaining network services such as DNS, DHCP,

VPNs, and LAN/WAN connectivity.

• The administrator will also provide level 1–2 end-user support, diagnose

hardware and software issues, and maintain documentation for systems,

processes, and procedures.

The role requires close collaboration with business stakeholders to understand

operational requirements, translate them into system improvements, and support

change initiatives such as ERP upgrades, module implementations, integrations, and

process optimisations. The IT Administrator will also contribute to cybersecurity best

practices, including patching, backups, access controls, and basic security

monitoring.

Required Skills and Experience

Candidates should have demonstrated experience supporting and administering one

or more ERP platforms such as SAP Business One, Microsoft Dynamics (NAV /

Business Central), Oracle NetSuite, MYOB Advanced, Pronto, or similar enterprise

systems.

• A solid understanding of business processes and how ERP systems support

them is essential.

• Strong general IT administration skills are required, including experience with

Windows operating systems, Active Directory or Entra ID, Microsoft 365, basic

networking, and endpoint management.

• Experience working with vendors, logging and escalating ERP issues, performing

user training, and supporting system upgrades or migrations will be highly

regarded.

• A working knowledge of SQL, reporting tools, or ERP integrations is

advantageous

The role suits someone who is comfortable working independently, prioritising

competing demands and communicating clearly with both technical and non technical users.

Personal Attributes

The ideal candidate is methodical, service-oriented, and proactive, with a genuine

interest in how technology enables business outcomes. Strong documentation skills,

attention to detail, and the ability to remain calm in production environments are

essential. A willingness to learn new ERP modules, tools, and technologies is critical

for success in this role.

Qualifications (Desirable)

• Relevant qualifications in Information Technology, Computer Science, or

Business Systems are desirable.

• ERP vendor certifications or ITIL-based service management experience will be

viewed favourably