WE ARE HIRING: IT Administrator & Digitalisation
Location: Katunayake, Sri Lanka
Employment Type: Full Time
Industry: Electronics Manufacturing / Engineering Manufacturing / Export Manufacturing
Role Overview
We are seeking a proactive and technically capable IT Administrator & Digitalisation to support and drive the organization's digital transformation initiatives while managing day-to-day IT operations, infrastructure, user support, and Microsoft business applications. The successful candidate will play a critical role in administering Microsoft 365 and Dynamics 365 Business Central environments, supporting ERP implementation activities, maintaining IT infrastructure, and providing high-quality end-user support across the organization. This role is ideal for an individual who enjoys technology, continuous learning, problem-solving, and process improvement within a modern manufacturing environment.
Key Responsibilities
Microsoft 365 & Dynamics 365 Business Central Administration
- Administer and support Microsoft 365 and Dynamics 365 Business Central environments.
- Provide end-user support and resolve technical issues relating to M365 and D365 Business Central.
- Collaborate with stakeholders to gather business requirements and translate them into practical system solutions.
- Support workflow improvements and business process optimization within Microsoft platforms.
- Maintain Dynamics 365 Business Central change requests, records, and system documentation.
- Perform minor customizations to Dynamics 365 Business Central modules including workflows, forms, reports, and dashboards.
- Act as the primary liaison between users, ERP consultants, and implementation partners.
- Support new Dynamics 365 Business Central implementation and system enhancement initiatives.
IT Infrastructure & End User Support
- Provide IT helpdesk support and troubleshoot user hardware and software issues.
- Maintain PCs, laptops, peripherals, and related end-user equipment.
- Deploy, configure, troubleshoot, and support servers, workstations, and network services.
- Support system availability and ensure minimal downtime across business operations.
- Maintain IT inventory and ensure proper asset tracking and record management.
- Conduct periodic IT skills development and user training sessions.
Network & Systems Administration
- Administer networking infrastructure including routers, switches, firewalls, VPNs, and wireless access points.
- Manage DNS, DHCP, VLAN, VPN, and related networking services.
- Administer PABX systems, CCTV systems, biometric access control systems, UPS infrastructure, and related technologies.
- Monitor and maintain network security, performance, and reliability.
- Support server environments and ensure system security, backup, and recovery processes are maintained.
Digitalisation & Continuous Improvement
- Support digitalisation initiatives and process automation projects.
- Identify opportunities to improve business efficiency through technology solutions.
- Assist management in implementing modern workplace technologies and digital solutions.
- Support reporting, dashboard creation, and business analytics initiatives.
- Contribute to continuous improvement and innovation across IT operations.
Candidate Profile
- Part-qualified or fully qualified Degree or Diploma in Information Technology or a related discipline.
- Minimum 2 years of experience working with Microsoft Dynamics 365, Microsoft 365, and Windows environments.
- Strong hands-on experience supporting Microsoft 365 and Dynamics 365 Business Central.
- Good networking knowledge including VLAN, DNS, DHCP, VPN, and related technologies.
- Strong troubleshooting and technical problem-solving skills.
- Excellent written and spoken English communication skills.
- Experience managing servers, PCs, network infrastructure, and end-user support.
- Ability to work independently and manage multiple technical priorities effectively.
- Willingness to work outside standard office hours when required to minimize operational downtime.
Additional Advantages
- Experience administering on-premises Active Directory environments.
- Experience working with ESET on-premises security solutions.
- Certifications or part certifications in Microsoft 365 and Windows Server technologies.
- Knowledge of cybersecurity principles and modern authentication technologies.
- Hands-on experience with Power BI for data visualization, dashboard development, and reporting.
- Exposure to digital transformation and ERP implementation projects.
Ready to take your career to new heights?
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!
Our client is looking for a skilled individual to fill the role of IT Administrator & Digitalisation.
Apply now and see how you can be the perfect fit for this exclusive position!
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