IT Administrator

The IT Administrator is responsible for supporting the company’s day-to-day IT operations, coordinating with external IT vendors, and following up on the implementation and maintenance of cybersecurity measures. The role serves as the main liaison between management, employees, and external IT service providers to ensure that the company’s IT systems are reliable, secure, properly maintained, and aligned with operational requirements.

Key Responsibilities

IT Administration and Support

• Coordinate the maintenance and support of the company’s computers, servers, networks, software, email systems, cloud services, business applications, and other IT infrastructure.

• Provide first-level assistance to employees for common hardware, software, connectivity, system-access, and user-account issues.

• Arrange for unresolved or technical issues to be escalated promptly to the relevant external IT vendor.

• Manage the setup, modification, and removal of employee user accounts, system access, email accounts, devices, and software licences.

• Maintain an up-to-date inventory of IT equipment, software licences, subscriptions, warranties, and assigned users.

• Support IT onboarding and offboarding processes for employees.

External IT Vendor Coordination

• Act as the company’s primary point of contact for external IT vendors and service providers.

• Work with management and external vendors to identify, plan, and implement the company’s IT requirements.

• Obtain quotations, coordinate implementation schedules, monitor outstanding matters, and follow up to ensure timely completion.

• Review vendor recommendations and service reports and highlight significant issues, risks, delays, or costs to management.

• Monitor vendor performance and verify that contracted services, maintenance, backups, restoration tests, and cybersecurity activities are completed as required.

Cybersecurity

• Work with management and external IT vendor to develop, implement, and maintain appropriate cybersecurity measures.

• Follow up on security updates, software patching, antivirus and endpoint protection, firewalls, email security, access controls, multi-factor authentication, backups, and recovery arrangements.

• Monitor cybersecurity alerts, identified vulnerabilities, and recommended corrective actions, ensuring that outstanding items are tracked and resolved.

• Maintain cybersecurity records, including risk assessments, incident reports, access reviews, backup reports, and security testing results.

• Coordinate cybersecurity awareness training and circulate relevant security advisories to employees.

• Assist with cybersecurity incidents by promptly escalating the matter, coordinating with relevant parties, documenting actions taken, and supporting recovery efforts.

• Conduct periodic reviews of user access rights and ensure access is removed promptly when employees leave or change roles.

• Support the development and implementation of IT and cybersecurity policies, procedures, and business continuity plans.

Reporting and Documentation

• Provide management with regular updates on IT performance, cybersecurity risks, incidents, outstanding actions, vendor matters, and planned improvements.

• Maintain accurate IT documentation, including system information, vendor contacts, asset registers, licences, procedures, and renewal schedules.

• Support IT audits, cybersecurity assessments, compliance reviews, and insurance-related information requests.

Requirements

• Diploma or degree in Information Technology, Computer Science, Cybersecurity, or a related discipline.

• Relevant experience in IT administration, technical support, vendor coordination, or cybersecurity support.

• Basic understanding of networks, cloud services, Microsoft 365, access controls, backups, endpoint security, and cybersecurity practices.

• Strong organisational, follow-up, documentation, communication, and problem-solving skills.

• Able to communicate technical matters clearly to non-technical employees and management.

• Responsible, security-conscious, and capable of handling confidential information.