IT Administrator

About our company:

Bakerly, a happy family-owned company, is proud to be home to one of the fastest-growing brands in the U.S. food industry! Our mission is to craft high-quality bakery products like those enjoyed by millions of families in France. Our reason for being is simple: To inspire moments of joy and connection through our love of authentic French baking, one batch at a time.

At Bakerly, our teams are guided by core values that define who we are and how we work: Honesty in everything we do, reliability in how we deliver, collaboration in every outcome, positivity in the face of challenges, and a commitment to excellence that pushes us to go the extra mile.

Our offices located in Miami, FL, Easton, PA, and San Antonio, TX, will make you feel right at home. Please visit our website to learn more about our delicious French crêpes, golden chocolate croissants, fluffy pancakes, and our large range of outstanding French brioches.

Job Description:

The IT Administrator is responsible for ensuring the effective operation of Bakerly’s end-user technology environment, supporting employees with hardware, software, and account management needs. This entry-to-mid-level role is focused on L1 and L2 helpdesk support, user account administration, device lifecycle management, and software asset tracking.

The IT Administrator does not manage server infrastructure or network administration; those responsibilities fall within the Sr. IT Administrator and Sr. Systems & Network Administrator roles. This role provides the essential front-line IT support that keeps Bakerly’s employees productive, contributing to Bakerly’s mission of crafting high-quality bakery products like those enjoyed by millions of families in France.

This position plays a key role in bringing Bakerly’s vision to life, delivering moments of joy and connection through our products, while upholding our core values of honesty, reliability, collaboration, positivity, and excellence.

Responsibilities:

User & System Account Management:

• Create and maintain user accounts via Active Directory and Azure AD.
• Manage access control and security group assignments.
• Create and maintain user accounts within systems other than AD/Azure AD as needed.
• Set up and manage user mailboxes, distribution groups, and shared mailboxes; modify security settings within Microsoft 365 (SharePoint, OneDrive).

Device Management:

• Create and manage base OS images for desktops and laptops and keep them current.
• Install and configure network printers and copiers.
• Order and configure computers, monitors, and peripherals per company requirements and approved standards.
• Order approved licensed software; manage yearly renewals; track costs and license keys.
• Maintain hardware inventory (models, purchase dates, warranty dates) using Snipe-IT or equivalent asset management system.
• Deploy and configure end-user equipment including desktops, laptops, monitors, keyboards, mice, scanners, headsets, and phones.
• Configure and troubleshoot VoIP phones.

L1 & L2 End-User Support:

• Handle Level 1 and Level 2 (L1/L2) helpdesk tickets, troubleshooting hardware and software issues in a timely manner both in person and remotely.
• Escalate issues beyond L2 scope to the Sr. IT Administrator or appropriate senior team member.
• Utilize the ticketing system (Freshdesk) to track and complete IT support tasks.

Administrative Support:

• Assist management with IT-based contracts with outside vendors as directed.
• Support office expansion, equipment relocation, and assessment of equipment/IT needs.

In addition to the specific duties outlined, you may be required to perform other tasks and responsibilities as deemed necessary by your manager. These tasks will be relevant to your role and within the scope of your area of expertise.