ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
On-Call: Rotating after-hours emergency support — approximately 1 week per month
About the Role
At Pavago, we’re hiring an ISP Network Support Engineer for one of our clients to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.
This is not a basic helpdesk role. You’ll work directly with live network infrastructure across fiber, fixed wireless, bonded WAN, Starlink, and SD-WAN deployments, troubleshooting complex connectivity issues and maintaining reliable, high-availability services.
You’ll work hands-on with technologies including MikroTik RouterOS, Peplink SpeedFusion, BGP, OSPF, Cambium, Ubiquiti, Siklu, Aviat, and enterprise wireless infrastructure.
This role is particularly well suited to someone with hands-on ISP, WISP, FTTH, or MSP experience who is comfortable troubleshooting production networks while communicating directly with customers.
What You’ll Own
Customer Network Support & Troubleshooting
- Diagnose customer issues involving:
- Connectivity and outages
- Latency and packet loss
- Routing instability
- VoIP and call-quality problems
- WAN and failover performance
- Troubleshoot bonded WAN, SD-WAN, VPN, VLAN, and wireless connectivity issues.
- Support routers, firewalls, and Customer Premise Equipment (CPE).
- Investigate issues across multiple layers rather than simply escalating tickets.
- Document troubleshooting steps, root causes, and configuration changes.
- Communicate technical findings clearly to business customers.
- Advise customers on redundancy, failover, and network optimization.
- Participate in rotating after-hours emergency support.
ISP Network Operations
- Monitor and maintain:
- Edge routing infrastructure
- Wireless backhaul systems
- Bonded WAN infrastructure
- Core ISP services
- Provision and configure customer network deployments.
- Configure:
- Routers
- VLANs
- Firewall rules
- NAT
- QoS
- VPNs
- Diagnose BGP and OSPF routing issues, routing loops, WAN instability, and failover events.
- Maintain configuration backups, firmware updates, IP documentation, and network hardening standards.
MikroTik, Peplink & SD-WAN
- Configure and troubleshoot MikroTik RouterOS environments.
- Support Peplink SpeedFusion and InControl2.
- Troubleshoot multi-WAN bonding and failover behavior.
- Support hybrid connectivity involving:
- Fiber
- Fixed wireless
- Starlink
- 5G
- Terrestrial WAN connections
- Optimize redundancy and high-availability configurations.
Fixed Wireless & Backhaul Infrastructure
- Support fixed wireless environments using:
- Cambium
- Ubiquiti
- PTP/PMP architectures
- Work with high-capacity wireless backhaul technologies including:
- Siklu
- Aviat
- mmWave infrastructure
- Support tower deployments, backhaul upgrades, and infrastructure expansion.
- Troubleshoot signal, connectivity, capacity, and backhaul performance issues.
VoIP & QoS
- Troubleshoot SIP and VoIP quality issues.
- Diagnose network conditions affecting voice traffic.
- Configure and optimize QoS policies.
- Prioritize latency-sensitive traffic appropriately.
- Help maintain consistent voice quality across multi-WAN environments.
Documentation & Configuration Management
- Maintain accurate:
- Network diagrams
- IP documentation
- Device configurations
- Troubleshooting records
- Configuration backups
- Document root-cause findings and remediation steps.
- Keep infrastructure documentation current following network changes.
- Help reduce repeat incidents through accurate documentation and preventative improvements.
Technical Environment
You may work across:
Routing & Networking
- MikroTik RouterOS
- BGP
- OSPF
- TCP/IP
- VLANs
- NAT
- QoS
- VPNs
SD-WAN & Multi-WAN
- Peplink
- SpeedFusion
- InControl2
- Starlink
- 5G
- WAN bonding and failover
Wireless & Backhaul
- Cambium
- Ubiquiti
- Siklu
- Aviat
- PTP/PMP
- mmWave
Enterprise Wi-Fi
Voice
- SIP
- VoIP
- QoS and voice optimization
Required Experience & Skills
- Hands-on networking experience within an ISP, WISP, FTTH, MSP, or similar production network environment.
- Strong experience troubleshooting:
- Routing
- Switching
- WAN connectivity
- Network outages
- Failover systems
- Hands-on experience configuring:
- Routers
- Firewalls
- VLANs
- VPNs
- Strong understanding of:
- Ability to troubleshoot live production networking issues methodically.
- Strong documentation and root-cause analysis skills.
- Strong written and verbal English communication.
- Ability to communicate effectively with both technical teams and customers.
- Comfortable working independently in a remote environment.
- Availability for rotating after-hours emergency support.
Strongly Preferred
- Hands-on MikroTik RouterOS expertise.
- Experience with Peplink, SpeedFusion, and InControl2.
- Experience with:
- Cambium
- Ubiquiti
- Siklu
- Aviat
- Fixed wireless or WISP deployment experience.
- PTP/PMP and mmWave backhaul experience.
- Starlink or hybrid WAN experience.
- VoIP troubleshooting experience involving:
- SIP
- QoS
- Voice-quality optimization
- Experience supporting multi-WAN and high-availability network environments.
What Makes You a Strong Fit
- You’ve worked on real production networks, not only lab environments.
- You can troubleshoot complex connectivity problems without immediately escalating them.
- You understand how routing, WAN links, wireless infrastructure, and failover interact.
- You remain calm and methodical during outages.
- You care about uptime, redundancy, and network reliability.
- You can explain complex network problems clearly to customers.
- You take ownership of an issue through diagnosis and resolution.
- You proactively look for ways to prevent repeat incidents.
What a Typical Day Looks Like
Your day may include:
- Troubleshooting customer connectivity, latency, and routing issues.
- Investigating BGP/OSPF or multi-WAN failover problems.
- Configuring MikroTik routers, VLANs, VPNs, firewalls, and QoS.
- Monitoring wireless backhaul and ISP infrastructure.
- Provisioning new customer connections.
- Troubleshooting Peplink SpeedFusion or bonded WAN deployments.
- Investigating VoIP quality issues.
- Supporting infrastructure expansions and network upgrades.
- Updating configuration records and network diagrams.
- Coordinating with engineering and field teams on escalations.
In short: you help keep production ISP infrastructure stable, scalable, and highly available while solving complex customer and network issues across modern wired, wireless, and SD-WAN environments.
Key Metrics for Success
- Fast and accurate ticket resolution.
- High network uptime and reliability.
- Reduced repeat incidents and escalations.
- Successful customer provisioning.
- Effective resolution of routing and failover issues.
- Accurate network documentation and configuration management.
- Strong customer satisfaction and communication quality.
Why This Role Stands Out
- Hands-on exposure to real ISP/WISP production infrastructure.
- Work directly with BGP, MikroTik, Peplink, SD-WAN, wireless backhaul, and multi-WAN environments.
- Exposure to modern connectivity technologies including Starlink and hybrid WAN.
- Strong technical ownership rather than basic Tier 1 support.
- Opportunity to work across both customer-facing troubleshooting and infrastructure operations.
- Clear growth opportunities into:
- Senior Network Engineer
- ISP Network Engineer
- Infrastructure Engineer
- Network Operations Lead
- Network Architect
Interview Process
- Initial Screening Call
- Technical Interview
- Practical Network Troubleshooting Scenario
- Final Interview
- Offer & Onboarding
Apply Now
If you have hands-on ISP/WISP networking experience, understand BGP, MikroTik, multi-WAN, SD-WAN, and wireless infrastructure, and enjoy solving complex production networking problems, we’d love to hear from you.
Apply today and help maintain reliable, high-performance connectivity across modern ISP and hybrid network environments.
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