ISO Compliance Client Success Manager | ISO 9001, 14001, 45001

We are an innovative AI-native firm helping small and medium businesses obtain and maintain ISO compliance without the usual headache. We're on a mission to transform the ISO industry: making compliance genuinely useful for businesses, not just a tick-box exercise.

Our AI handles the heavy lifting, and our people make it human. We're looking for an ISO Compliance Success Manager to be the friendly, reassuring guide our clients rely on.

Be part of a fun and dynamic startup and help the future of the ISO industry!

What you'll do

• Walk small & medium businesses, many new to the ISO standards, through the certification process in Quality (ISO 9001), Environmental (ISO 14001), and Occupational Health & Safety (ISO 45001).

• Explain the process in plain language and keep clients confident and on track.

• Guide and review compliance documentation alongside our platform.

• Be the trusted human face of the tech throughout each engagement.
  

Who you are

• Warm, patient, and great with people - you can make complex requirements feel simple.

• Genuinely want to help businesses improve their processes and make ISO relevant to their specific business, not create templated slop.

• Understand the essence of the ISO standards: the spirit of continuous improvement, and how it can help small businesses run more efficiently and effectively.

• No experience within the ISO industry required. We care far more that you're enthusiastic and genuinely want to see businesses improve.

• Comfortable with technology and AI.

• Comfortable working in a dynamic, fast-moving startup.
  

Melbourne CBD-based.

If you love helping businesses succeed and know ISO inside out, we would love to hear from you.