IS Support Technician (Regular)

Internal Closing Date:

Oct 16, 2026

External Closing Date:

Oct 23, 2026

Note: Posting comes off at 12:00AM on the closing date, with the competition closing at 11:59pm the day prior.

Hourly Rate:

39.51

Minimum Weekly Hours:

35

Reporting to the Manager, Enterprise Support, this position provides basic to intermediate technical support for end users and a variety of general and specific network, PC, and peripheral-related troubleshooting and repairs.

Duties Include:

• Provides basic and intermediate technical support including but not limited to: repairing and setting up computer hardware, software, and user profiles.

• Performs local and network administrator tasks including but not limited to: active directory administration, restarting services, and editing basic file and folder access permissions.
• Assists in supporting the City’s network infrastructure and all connected devices.
• Provides identified expertise and service to staff and elected officials using well-developed communication, discretion, and interpersonal skills.

• Documents all procedures and technical resolutions as required.

• Performs deployments and implementations of technical products and programs for the City.

• Assists with the coordination and delivery of training for end users.
• Updates departmental asset tracking and inventory data.

• Assists with providing basic coverage of duties for the Enterprise Support Team as required.
• Performs other related duties as assigned.
• All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.

• Completion of A+ certification or recognized post-secondary program in information technology.
• Minimum three years’ current experience supporting Microsoft products and computer hardware in a technical capacity.
• Valid British Columbia Class 5 Drivers License.
• A combination of related education and experience may be considered.

Required Knowledge, Skills and Abilities:

• Ability to exercise mature judgement regarding confidential and sensitive information.
• Possesses practical knowledge and experience with current Windows Operating Systems and programs.
• Working knowledge of PC based peripheral devices.
• Considerable knowledge and experience with computer and related software and general office equipment.
• Considerable experience troubleshooting hardware and software issues.
• Exceptional interpersonal and communication skills with a commitment to teamwork and customer service.
• Ability to work with minimal supervision.
• Ability to obtain and maintain an acceptable criminal record check.
• Ability to obtain and maintain RCMP Secret Security Clearance.

Preferred Education and Experience:

• Peripheral troubleshooting experience.
• Hardware certification from various tier one vendors.
• Microsoft Entra ID and Intune experience.
• VOIP knowledge.
• Microsoft "365" Certified - minimum one Certification

To Apply:

Please submit your resume, quoting the appropriate competition online at vernon.ca/careers by selecting “apply” and creating a candidate profile.

• Internal applicants are asked to apply using their worker profile.

The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted. Please note that we are unable to accept phone calls regarding application status.