IoT Sales Engineer

Job Description
1. Technical Presales & Solution Design

• Engage customers to understand operational requirements, technical constraints, and business objectives.
• Recommend suitable IoT hardware, sensors, gateways, software features, and system configurations based on customer requirements.
• Develop technical solution proposals and communicate system architecture, functionality, deployment requirements, and expected outcomes to customers.
• Conduct product demonstrations and technical presentations for customers and stakeholders.
• Prepare quotations, proposals, and technical specifications for our Smart solutions.
• Support proof-of-concept (POC) activities to validate proposed solutions before full-scale deployment.
• Conduct site surveys to assess site conditions, floor plans, sensor placement,
  gateway requirements, connectivity, and other installation considerations.
• Determine suitable locations for sensors, gateways, feedback panels, and other IoT hardware.
• Work with customers and technicians to identify installation constraints and develop practical deployment approaches.

2. Project and Product management

• Manage projects from initial requirements gathering through planning, development, deployment, testing, and handover.
• Coordinate project timelines, deliverables, resources, and requirements to ensure projects are completed according to customer expectations.
• Manage changes to project requirements and coordinate with customers, developers, vendors, and internal teams to implement necessary changes.
• Oversee the development and improvement of Smart solutions based on customer requirements, project feedback, and operational needs.
• Gather and prioritise product and feature requirements from customers and project stakeholders.
• Work with vendors to communicate requirements and follow up on the development of new features, enhancements, and system improvements.
• Support and conduct product testing and user acceptance testing(UAT) to ensure new features and enhancements meet the required specifications.
• Identify opportunities to improve existing products and solutions based on project experience, customer feedback, and system performance.
• Maintain project and product documentation, including requirements, specifications, feature updates, and implementation records.
• l Identify opportunities to improve existing products and solutionsbased on project experience, customer feedback, and system performance.
• l Maintain project and product documentation, including requirements, specifications, feature updates, and implementation records.

3. Customer & Stakeholder Management

• Act as a technical point of contact between customers, sales teams, developers, and other vendors.
• Gather and document customer requirements and translate them into technical specifications for internal and external teams.
• Address technical enquiries and provide product and solution support throughout the sales and project life cycle.
• Work with customers to propose solutions based on operational requirements and site conditions.

4. Project Implementation & Deployment

• Support projects from presales through deployment, testing, commissioning, and handover.
• Coordinate with various teams such as developers, hardware vendors, and customers to ensure successful implementation.
• Support sensor installation, configuration, calibration, testing, troubleshooting, and commissioning.
• Monitor project progress and coordinate resolution of technical issues and changes during implementation.
• Prepare technical documentation, maintenance reports, and handover materials.

5. Technical Vendor & Product Coordination

• Liaise with hardware manufacturers, technology vendors, and development teams regarding product specifications, technical issues, customisation requirements, and new features.
• Evaluate sensors, gateways, communication technologies, and other IoT products for suitability in customer projects.
• Coordinate product modifications and technical changes required for project-specific requirements.
• Support testing and evaluation of new technologies and solutions before deployment.
• Assist in development of new platforms, features and improvement works.

6. Analysis & Solution Optimisation

• Analyse data from deployed IoT systems to evaluate system performance and customer outcomes.
• Prepare reports covering things such as water consumption, water savings, toilet usage, peak periods, cubicle utilisation, and other operational metrics.
• Identify system issues and opportunities for improvement based on customer feedback and data analysis.
• Provide technical recommendations to improve system performance, deployment, and customer experience.

Job Requirement

• Diploma or degree in Engineering, Information Technology, Computer engineering, or a related discipline.
• Strong interest in engineering solutions, project implementation, and technology-related products.
• Able to understand customer requirements and translate them into practical solutions.
• Comfortable conducting site surveys, technical assessments, testing, and on-site implementation.
• Strong problem-solving skills and a practical approach to resolving technical and project-related issues.
• Able to coordinate with customers, suppliers, contractors, technicians, and internal teams to support project delivery.
• Comfortable preparing quotations, proposals, technical documentation, and project reports.
• Good communication and presentation skills, with the ability to explain solutions clearly to customers and stakeholders.
• Organised and able to manage multiple projects, requirements, and deadlines.
• Willing to travel to customer sites and support installation, testing, commissioning, and troubleshooting when required.
• Able to work independently, take ownership of assigned projects, and manage tasks with minimal supervision.
• Proactive, adaptable, and willing to learn new products, solutions and technologies.
• Previous experience in engineering, technical sales, project coordination, or solution implementation
• would be an advantage