Invoicing & Customer Service Administrator

About Buildsafe

Buildsafe is a market leader in height safety solutions, providing innovative products and services to the residential construction industry. We’re a fast-paced, growing business that values our people and takes pride in delivering a great experience for our customers. Our success is built on strong relationships, a high-performing team and a culture where people are encouraged to take ownership, grow and make an impact.

About the role

We’re looking for an Invoicing & Customer Service Administrator to join our Finance team at our Head Office in Arundel. This is a hands-on administration and customer service role where you’ll play an important part in supporting our invoicing process, investigating and resolving invoice queries, and working closely with teams across the business.

You’ll liaise with our Operations, Sales, Estimating, Customer Service and Finance teams to work through invoice and purchase order queries, ensuring issues are followed up, accurately resolved and processed in a timely manner. If you’re highly organised, confident communicating with different stakeholders and enjoy getting into the detail to solve problems, this could be a great fit.

What you’ll be doing

In this role, you will:

• Investigate and resolve internal and customer invoice queries
• Follow up outstanding purchase orders with Supervisors and Estimators
• Manage scheduling and purchase order exceptions
• Resolve system-generated validations and invoicing exceptions
• Liaise with internal departments to resolve invoicing and monetary queries
• Communicate with customers regarding outstanding invoice information and queries
• Support Accounts Receivable activities, including following up outstanding debtor invoices
• Assist with credit applications and associated administration
• Maintain accurate records and ensure actions are completed within required timeframes
• Provide general administrative support to the Finance team as required

About you

We’re looking for someone who is proactive, organised and comfortable working in a busy environment with a high volume of queries and competing priorities.

You’ll ideally bring:

• Permanent working rights in Australia
• Previous administration and/or customer service experience
• Strong attention to detail and a high level of accuracy
• Good analytical and problem-solving skills
• Confident written and verbal communication skills
• Strong time management and the ability to prioritise
• Confidence dealing with both internal and external stakeholders
• Good computer literacy, including Microsoft Excel
• The ability to work autonomously while also being a strong team player
• A willingness to learn and take ownership of your work

What's in it for you:

• Permanent full-time role Monday to Friday, 7:30am to 4:00pm
• Training and support from a well-established and experienced team
• Hybrid work arrangement post training period
• Uniforms Provided
• Fortnightly professional car washes on site
• Monthly lunches and company events
• Discounted Gym memberships through fitness passport
• A great Head Office environment in Arundel