Investment Banking - Client Service Analyst, Listed Derivatives - Analyst / Senior Analyst

Job Title: Investment Banking - Client Service Analyst, Listed Derivatives - Analyst / Senior Analyst

Location: Manila

Corporate Title: NCT

Work Schedule: Shift rotates on quarterly basis with 7am-4pm as earliest and 10am-7pm as latest shift schedule

Overview

Listed Derivatives (LD) is DB’s global futures and options services business within CB&S, and offers exchange-traded derivatives execution, clearing and related services.

The Futures & Options business is integrated into Deutsche Bank’s Corporate Banking and Services division through the Market Prime Finance group, which gives clients the ability to leverage the entire Deutsche Bank product suite. The business is highly client-focused with our global client base comprising of a broad range of central banks, asset managers, hedge funds, Sovereign Wealth Funds, High Frequency Traders, CTA’s, pension funds, insurance companies and commercial banks, providing an in-depth and evolving understanding of exchange traded derivatives.

LD is committed to providing quality derivatives clearing solutions to our customers in a timely and efficient manner. We are aware of the quality of the services we provide by being in constant contact with our clients.

Listed Derivatives Client Services Team provides services to the Singapore, Hong Kong, Sydney clients. The group deals in futures and options products wherein client servicing are the main duties and responsibilities of the team. Responsible for being the first point of contact for our external clients from inception to account closure. The purpose of the client services function is to enhance the client’s experience with Deutsche Bank through supporting any queries, building a strong relationship with our clients, and broadcasting client related information to the bank’s various departments.

What we’ll offer you

• Competitive Salary

• Attractive Retirement Benefit

• Medical and Life Insurance upon employment

• 20 days Annual Vacation Leaves

Your key responsibilities

• Serve as first point of contact for our external clients from inception to account closure to enhance the client’s experience with Deutsche Bank through supporting any queries, building a strong relationship with our clients, and broadcasting client related information to the bank’s various departments.

• Prioritize and coordinate requests and escalations from clients as the first point of contact regarding trade confirmations, allocations, account set up, orders and system issues.

• Contribute proactively to the ongoing cycle of continuous improvement expected for all processes and infrastructure.

• Adhere to risk management and escalation protocols/procedures for all functions and processes under Listed Derivatives remit.

• Investigate queries received from Clearing Operations, clients, Sales, Traders and offshore Deutsche Bank offices.

Your skills and experience

• Bachelor’s degree in a Business or Finance course or its equivalent with good understanding and experience in Operations, preferably in line management. Experience in handling futures, prior experience in client services.

• Role is open to fresh graduates

• A well-motivated and enthusiastic team player; Excellent prioritization and time management skills; Excellent people engagement skills; Excellent client relationship building skills. Accurate, thorough and highly responsible with a good attention to detail; Self-starter, motivated and displays positive attitude

• Investigation/Problem resolution skills. Displays insight and ability in identifying issues and helps to develop successful solutions.

• Excellent communication skills – expected to maintain regular contact with the onshore managers to ensure smooth operations on a day-to-day basis as well as understand and plan for changes to be implemented.

• Will be expected to develop credibility and a good reputation and demonstrate integrity with clients and colleagues. Ability to multi-task and keep clear performance reports. Also, use the reports generated to drive conversations with onshore partners for further improvement to the team.

• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

How we’ll support you

• Training and development to help you excel in your career

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about our diversity and inclusion policy and initiatives.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.