Internal IT Support

Salary: $70,000 – $80,000 per year

Internal IT Support

We're looking for an experienced technical team member who can investigate and resolve issues independently, take ownership through to resolution and provide a high level of technical support across the organisation.

You'll work across Microsoft 365, Google suite, Windows, Apple and Linux endpoints and our wider network infrastructure. Troubleshooting issues, monitoring the overall environment performance, work directly with our internal stakeholders and vendors to plan and implement improvements to our internal IT environment.

You'll also have the opportunity to further develop your cyber security capability. As part of your professional development, you'll receive skill development in this area, alongside practical involvement in cyber security remediation and improvement initiatives

The role

This is a varied position where you'll work directly with people across the organisation, taking ownership of technical issues and seeing them through to resolution.

Your responsibilities will include:

• Provide all levels of technical support across the organisation.

• Support Microsoft 365, Google Suite and endpoint environments.

• Manage user accounts, permissions, access and shared mailboxes.

• Troubleshoot hardware, software, application and connectivity issues.

• Investigate and resolve more complex technical escalations.

• Support our networking and infrastructure environments.

• Assist with cyber security remediation and improvement initiatives.

• Contribute to infrastructure and technology projects.

• Coordinate with technology vendors and specialist support teams.

• Identify opportunities to improve systems, processes and the end-user technology experience.

About you

You'll be an experienced IT professional who enjoys not only solving problems but owns the problem and sees it through to resolution.

You'll ideally have:

• Strong Level of IT support experience with the capability to troubleshoot more complex issues.

• Hands-on Microsoft 365 administration, configuration and troubleshooting experience.

• Experience with Google suite to Microsoft 365 migration.

• Experience provisioning and supporting laptops, mobile devices and endpoints.

• Experience with Intune or similar endpoint management tools.

• Strong troubleshooting skills across hardware, software and connectivity.

• Some exposure to networking, infrastructure, cyber security or technology projects.

• An understanding of Cloud technologies including Software as a Service.

• The ability to investigate and resolve issues independently while knowing when to escalate.

• Excellent verbal and written communication skills at all levels.

This role is an internal On-Site IT role with limited customer interaction. You will need to be confident dealing with staff members at all levels of the organisation, explaining technical issues, their impact and planned resolution in a clear and concise way.