Internal/External Manager of Client Services

Manager of Client Services - Sarnia site

1 Full-time Permanent Position

Existing vacancy

At Canadian Mental Health Association Lambton Kent a diverse, inclusive, and equitable workplace is one where all employees, volunteers, students and clients, whatever their gender, race, ethnicity, creed (religion), national origin, age, sexual orientation or identity, education or disability or any protected ground under the Human Rights Code, feel valued and respected. We are committed to a non-discriminatory and unbiased approach to inclusion including practice, environment and communication channels. We respect and value diverse life experiences and cultures and work to ensure that all voices are valued and heard.

Reporting to the Integrated Director of Mental Health and Addictions, the incumbent will be responsible for the following functions:

Description:

• Manages direct reports including but not limited to: delegation of work, day to day supervision, coaching, modelling, providing feedback to maximize quality service to clients, identifying training requirements, conducting performance appraisals, etc.
• Provides clinical leadership and direction to staff to meet agency standards.
• Participates in the recruitment and selection of employees and provides orientation and ongoing training for the team.
• Support staff to meet their targets
• Reviews interventions and documentation to ensure client treatment plans are established, worked on and measured on a regular basis
• Assists employees in resolving performance problems, including developing improvement plans with clear objectives and time lines.
• On call by cell phone on a rotating scheduled basis to provide clinical supervision for staff working at the agency
• Provides support to frontline staff regarding situations that require direct service contacts.
• Develops specific team/program goals and objectives to meet the agency’s operational plan and monitors staff’s attainment of these goals.

Education required:

• Registered Nurse (preferably with Canadian Certification in Psychiatric/Mental Health Nursing)
• Advanced practice experience and a detailed knowledge of serious mental illness usually gained by at least six (6) years of working with this population.
• Supervision experience and human resource skills necessary to provide effective leadership.
• Experience working in a unionized environment.
• Valid Ontario Drivers Licence and access to a vehicle.

Hours of Work: 35 hours/week . Flexible hours are required to meet the position requirements

Salary: Commensurate with experience, inclusive of HOOPP.

Applicants should submit a covering letter and resume by Tuesday, October 13, 2026. on BambooHR

BambooHR

If you require an accommodation, we will work with you to meet your needs. This information is available in an alternative format upon request, to accommodate individuals with a disability. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.