Internal Channel Sales Specialist

• Maintain, nurture, and expand the existing customer base by building strong, value‑driven relationships.
  
• Take full ownership of the end‑to‑end customer experience, ensuring consistent satisfaction and loyalty.
  
• Manage customer complaints, escalations, and queries with urgency and professionalism.
  
• Conduct proactive cold calling to sign up new business and increase market penetration.
  
• Identify, pursue, and close new sales opportunities to grow revenue and achieve defined targets.
  
• Perform up‑selling and cross‑selling initiatives to maximize account value.
  
• Design and execute account strategies and growth plans tailored to each customer.
  
• Develop structured pipelines and maintain accurate pipeline management practices.
  
• Organize customer meetings, reviews, and feedback sessions with clear follow‑up actions.
  
• Provide operational support and ensure seamless process flow throughout the post‑sale lifecycle.
  
• Prepare deals, commercial proposals, and pricing quotations with high accuracy.
  
• Support customers with Statements of Work (SOW) management and delivery oversight.
  
• Understand each customer’s business model, needs, and pain points to recommend suitable solutions.
  
• Present innovative, value‑added offerings that align with the company’s objectives.
  
• Work closely with brand teams, internal departments, and vendor partners to strengthen customer solutions.
  
• Obtain and maintain required certifications to support product credibility and technical excellence.
  

Requirements

• A minimum of 5 years’ experience in customer sales, with a proven ability to manage and grow accounts.
  
• Experience in Internal Account Management.
  
• A minimum of 3 years’ experience in a Channel Sales team environment.
  
• Must have experience in IT sales.
  
• Must have knowledge of IT products and brands – should display a keen interest/passion to learn and sell IT hardware, enterprise, security and software products.
  
• Prior working experience within the ICT Distribution industry will be considered highly advantageous.
  
• Excellent proficiency in relevant computer applications (e.g., CRM systems, ERP platforms, and productivity tools).
  
• Solid understanding of customer service practices and principles, including effective communication, complaint handling, and customer engagement strategies.
  
• Must show a strong sales track record with a history of meeting target and growing business.
  

• Matric/Grade 12 is essential
• A Degree, Diploma or relevant certification in ICT is advantageous.
  
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and PowerPoint is required.
  
• Driver's license and own vehicle are advantageous.
  
• Strong attention to detail and accuracy in all administrative and customer‑related tasks.
  
• Excellent telephonic and verbal communication skills supported by active listening.
  
• Strong interpersonal abilities to engage effectively with diverse personality types.
  
• Ability to up sell and identify value-based opportunities.
  
• Demonstrated customer‑focused approach with the ability to adapt communication style to match customer needs.
  
• Advanced customer resolution and conflict‑handling skills.
  
• Ownership of the full customer experience, ensuring satisfaction and long‑term relationships.
  
• Consistent, reliable, and committed to maintaining a strong work ethic.
  
• Ability to handle stressful situations with professionalism, emotional intelligence, and appropriate soft skills.
  
• Well‑organized, deadline‑driven, and able to manage time effectively.
  
• Ability to multi‑task, prioritize efficiently, and manage workload independently.
  
• Strong organizational skills to ensure smooth operations, timely follow‑through, and structured workflow.
  

• Must be interested in IT products and demonstrate a willingness to continuously learn about new technologies and IT products.
  
• Must enjoy taking initiative and accountability.
  
• Passionate about solving problems with a proactive and analytical mindset.
  
• Strong solution‑oriented approach, able to identify practical, value‑driven resolutions.
  
• Applies professionalism in all interactions.
  
• Able to work effectively in a pressured environment.
  
• Maintains high personal standards and a commitment to quality in all tasks.
  
• Confident, self‑motivated, and displays high levels of energy and enthusiasm.
  
• Willing to go the extra mile to deliver exceptional customer and business outcomes.
  
• Self-managed and able to work independently with minimal supervision.
  
• Strong customer service orientation, always prioritising customer needs and ensuring satisfaction.
  
• Excellent rapport‑building with customers, creating positive, trust-based relationships.
  
• Enjoy teamwork and collaborate well with colleagues, vendors, and cross-functional teams.
  
• Actively contributes to a positive team culture and shared success.
  
• Strong administrative capabilities, ensuring accuracy, organisation, and follow-through.
  
• Demonstrates reliable time management and task prioritisation.
  
• Motivated to stay updated with evolving industry trends.
  

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct.
  
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role.