Intern Customer Service (f/m/d) at Digital Charging Solutions – Berlin | Jobyssey

Help with project management in Jira by monitoring Kanban dashboards, helping break down large epics into actionable user stories and tasks, and assisting in backlog organization.
Help maintain the operations and continuous improvement of customer service tools and platforms used globally.
Contribute to the development and monitoring of AI agents that assist customer service teams.
Review large datasets to provide insights that inform strategic choices for stakeholders.
Design and implement automated workflows to increase operational efficiency and reduce manual work.
Manage enterprise applications and user provisioning workflows using Microsoft Entra ID.
Help configure, maintain, and optimize our Zendesk environment to meet evolving business needs.
Assist in ensuring compliance of our telephony systems by monitoring configurations and documentation to meet regulatory requirements across different markets

Currently enrolled in the 2nd half of a degree program, or graduated in in Computer Science, Information Systems, Engineering, or a related technical field.
Eager to take initiative in project management tasks—comfortable managing Jira boards, writing user stories, and organizing sprints or workflows.
Familiar with identity and access management concepts; knowledge of Microsoft Entra ID is a plus.
Strong interest in automation, technical operations, and customer service technologies.
Familiar with automation platforms like n8n or similar
Familiar with prompt engineering and LLM models
Basic experience with frontend development (JavaScript, React, TypeScript, or Handlebars preferred).
Security-conscious mindset with knowledge of best practices for data protection, access control, and regulatory compliance.
Data-driven mindset with the ability to extract, interpret, and present data insights to inform strategic choices.
Comfortable working in a dynamic, cross-functional environment with multiple stakeholders.
Proficient in English (spoken and written); German is not required.
Self-motivated, proactive, and detail-oriented with a team-oriented spirit.

A unique opportunity combining the energy of a scale up with the power of BMW, Mercedes Benz Mobility & bp
Working on products & services with a high social impact
An international team of talented people who love what they do and live a collaborative spirit
An open minded culture with room for growth and the freedom to bring in own ideas
Subsidized gym membership
Subsidized office lunch benefit
Monthly mobility budget
Up to 2 days of home office in a week
Offsite/ team events & much more and modern, sunny offices in Berlin & Munich

… and of course the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment

At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.

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