The primary role of the Intermodal Operations Manager is to guide the team to ensure all operational activities are managed in a timely manner by exercising consistent and independent judgement and decision making while leading and motivating the employees. The incumbent combines expert knowledge of Intermodal and all aspects of customer service, transportation industry shipping methods, carrier costs, products and services to meet and exceed customer requirements consistently and in a timely fashion.

Leadership Responsibilities

• Maintain a productive, high-performing team through recruiting, selecting, orienting and training. Develop personal growth opportunities for team members.
• Accomplish results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating and ensuring compliance to systems, policies, procedures and productivity standards.
• Assign tasks and duties related to new and ongoing projects to the team members.
• Keep appropriate Company peers and team members informed of industry activities.
• Make recommendations regarding the Intermodal Operations budget and staffing requirements.
• Review daily, maintain, update and approve employees’ time sheets and attendance schedules.

Job Specific Responsibilities

• Responsible for all aspects of overall service product that customers receive.
• Audit customer service performance.
• Monitor and manage day-to-day operational issues affecting pick-up and delivery.
• Work with team members to ensure customer needs and requirements are being met.
• Inform Director of customer / service issues that affect the flow of the Operational process.
• Use expertise to provide direction and options when issues are identified in reports or brought forward by the Service Coordinators.
• Manage and oversee transactions for fulfillment to ensure costs are managed daily, and options are determined for achieving the required margins.
• Work with the team members to help them be successful in managing routing selections, ensuring equipment/routing and customer requirements match.
• Handle and resolve all escalated problems that are associated with unplanned costs.
• Review all assessorial costs, equipment charges and storage to ensure Service Coordinators are notifying the customer and applying best practices / customer rules for effective cost recovery.
• Oversee 3rd and 4th party carriers, ensure the team updates websites for load tender, status and accessorial costs.
• Monitor availability of equipment by reviewing carrier reports from and to ramps.
• Plan and manage resources for larger intermodal accounts.
• Create and improve Intermodal processes to ensure efficiency.
• Other duties and assignments as required.

Education and Industry Knowledge

• High school diploma.

• Bachelors / Associates degree in Logistics, Business or related discipline is preferred.

• Minimum 7 years’ Intermodal experience of which minimum 2 years’ experience in management or leadership role.

• Strong knowledge of North American geography.

• Knowledge of Intermodal routing and pricing is an asset.

Technical Skills

• Proficient in Microsoft Office i.e. Outlook, Word.

• Intermediate computer skills required in Excel e.g. formulas, pivot tables, etc.

• Working knowledge of Transportation Management Software e.g. SAP, AS400.

Business Strategy Skills

• Dedicated commitment to providing superior, timely, internal and external customer service.

• Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.

• Strong problem-solving and decision-making skills.

• Highly organized with the ability to multi-task.

• Analytical and detail oriented.

• Able to work in fast paced environment.

Leadership Skills

• Strong leadership and management abilities.

• Highly motivated, patient, positive and proactive team player who can undertake a leadership role to teach, motivate and empower the team to have them perform their role in the most effective and efficient way.

• Be a positive representative within the industry.

Full-time schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities.

While performing the duties of this position, the employee is regularly required to sit for extended periods; use hands and fingers to operate a computer keyboard, mouse, and other office equipment; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and lift and/or move up to 15–25 pounds (e.g., files, supplies, or equipment). Specific vision abilities require close vision, distance vision, and the ability to adjust focus. The role operates in a professional climate-controlled office environment with a usually moderate noise level.

Base Pay Range: $75,000 - $95,000 annually

The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.

Additional Compensation: Bonus Eligible

Featured Benefits

• Medical, Prescription Drug, Dental and Vision coverage for you and your dependents

• Health Savings Account + Employer Contributions

• Flexible Spending Account options for Medical and/or Dependent Care

• Company provided Life Insurance, Short-term and Long-term Disability Insurance

• 401(k) Retirement Savings Plan + Employer Match

• Paid Time Off for Vacation, Sick, and Company Observed Holidays

At Radiant, we’re the network that delivers. For our customers, that means expertise, responsiveness and solutions they can count on. For our people, it means an environment where you can take ownership, solve problems and make an impact.

Radiant Global Logistics is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT) is a publicly traded third-party logistics company providing technology-enabled freight forwarding, truck and rail brokerage, and value-added logistics solutions, including warehousing, customs brokerage, order fulfillment and inventory management. Through our network of Radiant and agent-owned offices, we combine the reach and resources of a global logistics company with teams that know their customers, their markets and each other.

Join Radiant and you’ll find opportunities to grow, the trust to solve real problems, and a team where what you bring to the table matters.

Radiant is proud to be an Equal Opportunity Employer. We are committed to providing an inclusive environment, free from harassment and discrimination, where all candidates and employees feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, marital status, pregnancy, or any other characteristic protected by applicable federal, state, or local law.