Integrated Logistics Customer Onboarding-Engineer
Kuehne+Nagel ·
- Category
- Customer success
- Experience
- 5+ years
It's more than a job
Join our Integrated Logistics team as a Customer Onboarding Engineer in Bielany Wroclawskie, Poland!
Step into the heart of Kuehne+Nagel’s 4PL Integrated Logistics organization, where we connect global supply chains, orchestrate end‑to‑end solutions, and shape the future of logistics for some of the world’s most iconic brands. In this role, you’ll be part of a fast‑growing, data‑driven environment that goes far beyond traditional logistics acting as a true strategic partner to our customers
As a Customer Onboarding Engineer, you will play a crucial role in the successful onboarding of new customers. You will be responsible for defining operational processes in alignment with the customer’s sales and operations planning workflows and the Kuehne+Nagel Blueprint. With strong communication skills and a proactive approach to problem‑solving, you will collaborate closely with customers, Operations, technical teams, and the Finance organization to ensure a seamless onboarding experience and drive continuous process optimization
How you create impact
- Create customer‑aligned logistics processes that also meet internal operational standards and Blueprint requirements;
- Ensure all process changes support business objectives, including productivity and cost‑driver models;
- Identify and escalate any process deviations that conflict with operational or business goals;
- Communicate requirements clearly and explain complex processes to customers and cross‑functional teams;
- Anticipate onboarding roadblocks and proactively develop solutions to reduce risks;
- Document and analyze customer requirements thoroughly to ensure scalable, adaptable solutions;
- Challenge inefficient customer requests and recommend improvements that support long‑term operational efficiency;
- Lead client workshops to align expectations, explain standard processes, and support smooth onboarding.
What we would like you to bring
- More than 5 years of experience in Logistics, Supply Chain, Manufacturing, or a similar operational environment;
- Senior‑level presence with the confidence to lead projects, interact with senior stakeholders, and communicate clearly to explain technical and operational concepts effectively.
- Proven experience in logistics process analysis and financial controlling or accounting;
- Excellent problem‑solving abilities with a proactive approach to identifying and addressing challenges;
- Detail‑oriented mindset with strong documentation and process‑configuration skills;
- Ability to critically assess and optimize customer requirements for long‑term success;
- Experience leading client workshops and coordinating across multiple teams;
- Strong collaboration and stakeholder‑management skills;
- Lean Six Sigma certification (Green Belt or higher preferred)
- Flexibility to travel up to 25% and a valid driver’s license.
What's in it for you
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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