INT-8D43922 | TALENT ACQUISITION MANAGER

This role serves as a strategic Talent Acquisition lead, building strong client partnerships, providing market insights, and delivering data-driven recruitment solutions aligned with business goals. It also oversees escalations, drives process improvements, and manages end-to-end talent initiatives to enhance efficiency, client satisfaction, and hiring outcomes.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Stakeholder Management:

• Build and maintain strong, trusted relationships with clients, serving as the main point of contact for all talent acquisition-related matters. Understand their business objectives, recruitment needs, and long-term talent strategies to provide tailored solutions and exceptional service.
• Provide strategic guidance to clients on talent acquisition best practices, market trends, and innovative recruitment strategies. Proactively identify opportunities to add value and address client challenges to drive client satisfaction.

Client Escalation Management:

• Act as the senior point of contact for client escalations, swiftly addressing and resolving any issues or concerns that arise during the talent acquisition process.
• Demonstrate active listening and empathy when addressing clients' concerns, collaborating with them to find effective solutions that meet their needs and align with the organization's objectives.
• Conduct thorough investigations of escalated issues, gathering relevant information and engaging cross-functional teams to identify root causes and implement appropriate resolutions.
• Implement corrective actions promptly and develop preventive measures to mitigate the risk of future escalations, continually improving client satisfaction and the overall talent acquisition process.\
• Maintain detailed records and documentation of client escalations, including issues, resolutions, and any agreed-upon service level adjustments or changes.

Benchmarking and Market Analysis:

• Conduct in-depth market research and benchmarking exercises to provide clients with valuable insights on industry trends, talent acquisition strategies and practices specific to their hiring requirements. Utilize this knowledge to identify opportunities for improvement and innovation in meeting their unique talent acquisition needs.
• Identify talent shortages or skill gaps in the market and propose alternative strategies to clients, such as reskilling, upskilling, or considering candidates from related industries or backgrounds.
• Evaluate the feasibility of recruiting for specific roles within the existing talent market. Assess factors such as skill availability, competition, talent scarcity, and market demand to provide clients with realistic expectations and recommendations on recruitment strategies.

Recruitment Data Analytics:

• Utilize recruitment data and analytics to identify trends, patterns, and insights that drive recruitment strategies and improve decision-making. Analyze key metrics such as source effectiveness, conversion rates, and candidate quality to optimize the recruitment process. Generate regular reports and dashboards on recruitment metrics, providing meaningful insights and recommendations to stakeholders. Present data-driven insights to senior leadership to support strategic talent acquisition decisions.

Project Management:

• Take on the role of project manager for key talent acquisition initiatives, overseeing the planning, execution, and successful completion of recruitment projects. This includes defining project objectives, establishing timelines, allocating resources, coordinating cross-functional teams, monitoring progress, and ensuring deliverables are achieved within scope, budget, and quality parameters. Employ project management methodologies, tools, and best practices to effectively manage project risks, issues, and dependencies, while maintaining clear communication and collaboration with stakeholders throughout the project lifecycle.

• Stay up to date with the latest recruitment technologies, tools, and trends to optimize the talent acquisition process and enhance efficiency.
• Stay up to date with current and emerging trends in talent acquisition, including sourcing strategies, recruitment technologies, candidate assessment methodologies, diversity and inclusion practices, and employer branding techniques.
• Process Improvement & Innovation:
• Regularly assess the effectiveness and efficiency of talent acquisition processes, procedures, and workflows. Identify areas for improvement, bottlenecks, and opportunities to streamline operations.
• Collaborate with cross-functional stakeholders to gather feedback, insights, and suggestions for process improvement. Engage in regular communication to ensure alignment and collaboration in implementing process enhancements.
• Identify opportunities for leveraging technology and automation tools to streamline and optimize the talent acquisition process. Evaluate and implement applicant tracking systems, AI-based screening tools, and other relevant HR technologies to enhance efficiency and candidate experience.