INT-6122586 | SOCIAL MEDIA STRATEGIST

As a Social Media Specialist, your primary role is to enhance our brand's presence across various social media platforms through strategic content creation and engagement. This includes generating compelling captions, designing impactful graphics, and managing multiple social media accounts to engage audiences effectively and meet predefined key performance indicators (KPIs).

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Develop and implement creative and highly engaging social media content for platforms including Facebook, Instagram, LinkedIn, Twitter, and Google My Business.
• Execute targeted content strategies, including paid boost campaigns, to meet or exceed customer-defined KPIs.
• Complete monthly tasks for each assigned account, such as content creation, responding to customer requests, and managing boost campaigns, ensuring timely delivery with minimal supervision.
• Stay updated on the latest social media trends, algorithm changes, and best practices to proactively identify growth opportunities.
• Create detailed reports on campaign performance, utilizing data-driven strategies to demonstrate success and areas for improvement to customers.
• Use analytics tools to monitor and evaluate the effectiveness of social media initiatives relative to client objectives.
• Handle customer inquiries and comments professionally and promptly, maintaining high standards of customer service.
• Participate in content strategy sessions, analyze creative briefs, and collaborate closely with Customer Success Managers (CSMs) to refine content strategies.
• Present strategic updates and insights in meetings with customers, showcasing strong presentation skills.
• Assist in training and mentoring new team members, ensuring they adhere to best practices during the onboarding process.

• Proven experience in social media management and content creation across multiple platforms.
• Strong understanding of social media KPIs, and the ability to design and implement content strategies that achieve these metrics.
• Excellent graphic design skills with proficiency in design software such as Adobe Creative Suite.
• Ability to analyze data and extract actionable insights relevant to social media performance.
• Strong organizational skills and the ability to manage multiple projects simultaneously while meeting deadlines.
• Exceptional communication skills, both written and verbal, with the aptitude to handle customer communications effectively.

• Experience with digital marketing tools and platforms, including analytics and campaign management software.
• Capability to work independently with minimal guidance as well as collaboratively in a team environment.
• Presentation skills with the ability to convey complex information in an understandable and engaging manner.
• Interest in continuous learning and staying informed about the latest industry trends and technologies.
• Experience in mentoring or training team members is highly regarded.