INT-5706566 | EXECUTIVE ASSISTANT
KMC Solutions Inc ·
- Employment
- Full time
- Category
- Operations
Functional overview
OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.
Duties and responsibilities
- Provides first-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per help desk procedures
- Communicates with client regarding incident progress
- Ensures tickets are always updated until issues are resolved
- Conducts hardware and software maintenance and support