INT-468A580 | CLIENT SERVICES MANAGER III

The Client Services Manager III plays a pivotal role in managing strategic and enterprise-level client accounts to ensure client satisfaction, retention, and revenue growth. This leadership position involves aligning our services with client business goals, managing key relationships, and ensuring operational excellence across various internal functions.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Act as the primary liaison between the company and assigned strategic client accounts, ensuring strong, productive relationships.
• Align company services with client objectives to support their business growth and operational needs.
• Drive client retention and explore opportunities for account expansion through upselling and cross-selling initiatives.
• Lead cross-functional teams to deliver outstanding service and meet or exceed service level agreements (SLAs).
• Monitor client health, conduct risk assessments, and develop strategies to mitigate potential risks impacting client satisfaction and retention.
• Manage and execute strategic account governance through regular reviews, reporting, and stakeholder management.
• Champion the client’s needs internally, ensuring that their feedback influences service improvement initiatives.

• Bachelor's Degree in Business Administration, Management, Marketing, Communications, or a related field.
• Minimum of 7-10 years of experience in client services or account management, ideally within BPO, outsourcing, or related industries.
• Proven ability to manage strategic client relationships and conduct high-level business reviews.
• Strong business acumen with the capability to engage and influence senior executives.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM platforms, Microsoft Office Suite, and advanced reporting tools.

• Advanced problem-solving and strategic thinking capabilities.
• Ability to mentor and lead junior team members, promoting best practices in client service management.
• Experience in handling complex client escalations and crisis management.
• Strong financial and commercial understanding to effectively manage account profitability and growth.
• Flexibility to adapt to evolving business needs and client demands.