INT-0EF9804 | COMMUNITY MANAGER

The Community Manager is responsible for overseeing the management, revenue generation, and client experience of all ancillary products, excluding Virtual Offices and CASA, including coworking spaces, meeting rooms, and events. This role focuses on driving client engagement, satisfaction, and revenue growth through effective management, engagement initiatives, strategic introductions to Client Services Managers (CSMs), and participation in external networking events to grow presence and opportunities.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Key Responsibilities

• Drive revenue growth across coworking, meeting rooms, and events while supporting expansion opportunities through client introductions to CSMs.

• Ensure excellent client experience by managing client relationships, resolving concerns, and overseeing onboarding and engagement activities.

• Lead community and client events, including regular social and quarterly client-focused events to strengthen engagement.

• Maintain a premium hospitality experience by ensuring ancillary spaces are welcoming, functional, and aligned with high service standards.

• Ensure operational efficiency through accurate booking management, CRM/ERP data integrity, and process improvements.

• Collaborate with internal teams by facilitating introductions between clients and CSMs for potential growth opportunities.

• Strengthen market presence by attending networking events and building external relationships.

• Monitor performance and provide insights through regular reporting on revenue, engagement, and operational metrics.

• Background in hospitality, coworking, customer experience, or community management preferred.

• Strong interpersonal, communication, and relationship-building skills.

• Energetic, approachable, and client-centric personality.

• Ability to manage multiple activities, clients, and priorities in a fast-paced environment.

• Organized, proactive, and solutions-oriented.