Instructional Support Coordinator

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.

Learn more about our recruitment process.

Job Requisition ID:

2026-02992

Time Type:

Full time

Employee Group:

Staff

Job Category:

Academic Delivery Support

Employment Type:

Permanent

Department:

Faculty of Mathematics - Undergraduate Office - Projects and Instructional Support

Hiring Range:

$80,248.28 - $100,310.35

Posting Information:
This posting is for an existing vacancy.

The internal posting deadline for this position is October 16, 2026 at 11:59PM

There is a qualified internal in the role.

There are two open positions.

Job Description:

Primary Purpose

The Faculty of Math offers a wide variety of large multi-section first and second year courses, the administration of which is a non-trivial task. The Instructional Support Coordinator – MATH (ISC – M) acts as a central point of contact for the administrative duties of such courses while at the same time providing continuity from one term to the next. Administrative support includes: advice to instructors regarding course specific practice and university/faculty policies and procedures; managing graduate teaching assistants (TAs), undergraduate markers and co-op students; on-boarding sessional instructors; coordination of operational activities; and maintenance of course repositories and archives. ISC – M also takes an important role in teaching MATH courses.

Key Accountabilities

Teaching

• Develop their teaching skills and maintain currency with research into teaching and learning
• Teach up to three sections per year
• Prepare instructional material according to guidelines set out by curricular committees or the teaching team
• Assist with the creation of marking schemes and solution sets for assignments and tests
• Facilitate development of assessment material when called upon
• Provide feedback on changes to course materials based on prior offerings of the course and information from students

Personnel Management

The ISC – M will manage graduate teaching assistants (TAs), undergraduate markers and co-op students including, but not necessarily limited to the following activities:

• Provide day-to-day support and supervision of personnel
• Provide educational software and course specific training
• Evaluate the performance of TAs, undergraduate markers and co-op students
• Supervise and evaluate co-op work term reports
• Provide feedback on initial employee budgets
• Allocate employees for proctoring midterms and final examinations
• Manage interpersonal issues arising from the conduct of TAs, undergraduate markers and co-op students and involve other stakeholders as appropriate

Technology and Online Pedagogy

• Maintain familiarity with the various technologies commonly used in core and service teaching including, but not limited to,
  • LEARN
  • Odyssey
  • Crowdmark
  • Mobius
  • iClickers
  • Akindi
• Oversee setup, first level trouble shooting and access to training for all course personnel to any of the needed technologies
• Provide advice to the teaching team based on current scholarship in teaching and learning

Course Support: Instructors

The ISC – M will provide support services to course instructors including, but not limited to, the following:

• Onboard new instructors
• Communicate course expectations based on prior offerings to the teaching team
• Maintain an archive of course material and provide suitable documents upon request
• Draft and post administrative documents such as course outlines, course timetables, and agenda of teaching team meetings
• Arrange for textbook orders, the posting of course notes or the posting of previously prepared digital assets as needed ensuring that related deadlines are met
• Maintain the course web site in the University’s designated learning management system (LMS)
• Document and report academic integrity violations
• Provide periodic updates about student progress (grades, feedback)
• Provide knowledge and interpretation of university/faculty policies and procedures

Course Support: Students

• Respond to student enquiries related to
  • course administration,
  • requests for exceptions,
  • requests for regrading,
  • midterm and final examination conflicts,
  • the AccessAbility Office, and
  • academic content beyond the skill of the TAs.
• Direct students to the campus’ various support services including, but not limited to, advisors, counsellors, the police and WUSA
• Investigate complaints regarding the failure of learning technologies used in the course

Course Support: Assessment

The Instructor/Coordinator will manage assessment activities including, but not limited to, the following:

• Consult with the instructional team to decide the types of assessments to be used and who is to supply the required content for each assessment
• Ensure that the deadlines are met for the creation of the assessments
• Delegate the marking tasks of each assessment (in consultation with the instructional team)
• Distribute assignments to students and solution sets and marking schemes for assignments and exams to markers
• Organize and/or supervise the printing and marking of assignments which may include leading marking meetings and arranging rooms
• Generate, maintain, and archive mark lists
• Compute final grades according to the course outline
• Assist in the grading of midterms and final examinations
• Oversee the grade appeal/revision process
• Submit final grades to Quest
• Post solution sets and grades as required
• Provide setup and support for assignment submission/marking systems
• Apply and enforce academic regulations

Required Qualifications

Education

• A master’s degree in mathematics or a related discipline.

Experience

• Extensive experience in tutoring and instructional support preferably complemented with classroom or online teaching experience.
• Experience in recruitment and training of employees would be a definite asset.

Knowledge/Skills/Abilities

• Excellent collaboration skills including verbal and written communication, and relationship management.
• Excellent time management skills including the ability to foresee and balance cyclic workflows.
• Attention to detail.
• Proven interpersonal skills to deal effectively with a wide range of individuals, occasionally in contentious situations.
• Demonstrated ability to work independently with minimal direction and as a team member in a busy and varied environment with deadlines, changing priorities and large volumes.
• Ability to deliver negative feedback fairly and effectively.

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935.