Instructional Designer
Orange · Ebene, MU ·
- Category
- Technical writing
- Experience
- 3+ years
- Company size
- 1000+
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Main Mission
The Instructional Designer is responsible for designing, developing, and continuously improving learning programs tailored to the Network & Security Operations Center (NSOC) environment.
The role enhances technical, operational, and behavioral competencies of engineers through structured, engaging, and performance-driven learning experiences aligned with business objectives.
This position is key in supporting onboarding, upskilling, knowledge transfer, and capability development in a fast-paced, 24/7 operational context.
4. Key Responsibilities
A. Learning Needs Analysis & Strategy
- Conduct training needs analysis with NSOC leadership, SMEs, and stakeholders to identify skill gaps in technical operations, tools, processes, and soft skills.
- Translate operational challenges into structured learning solutions and contribute to defining the NSOC learning strategy and roadmap.
B. Instructional Design & Content Development
- Design and develop learning materials (e-learning modules, ILT, workshops, job aids, simulations) using methodologies such as ADDIE or SAM.
- Structure role-based learning paths (L1–L3 engineers, team leads) covering incident management, monitoring tools, cybersecurity, and operational processes.
C. Digital Learning & Tools
- Build interactive e-learning using Rise Up, Articulate Storyline, or equivalent; integrate multimedia content & AI-driven elements (videos, quizzes, simulations).
- Ensure LMS compatibility, maintain digital learning libraries, and keep content current and accessible.
D. Collaboration & Training Delivery
- Work closely with NOC/SOC engineers, team leads and AI Engineers/DevOps teams to gather, validate, and translate complex technical content into learner-friendly formats.
- Support or facilitate training sessions (onboarding, workshops, upskilling) and contribute to train-the-trainer initiatives.
E. Evaluation & Continuous Improvement
- Design assessments and evaluate training effectiveness using models such as Kirkpatrick; use data and feedback to iterate on learning solutions.
- Align training outcomes with NSOC KPIs (quality, SLA, incident resolution) and maintain standardized knowledge repositories.
F. Operational Alignment & Governance
- Adapt learning solutions to a 24/7 & FTS shift-based environment, ensuring practical accessibility for all teams.
- Ensure consistency, quality, and version control of all learning materials in line with organizational governance and compliance requirements.
About you
Education
- Bachelor’s degree in Instructional Design, Education, Learning Technologies, or related field.
- Certification in instructional design or learning technologies is a plus.
Experience
- Minimum 3 years of experience in instructional design or learning & development.
- Experience in a technical, IT, NOC/SOC, or operations environment is highly desirable.
Technical Skills
- Strong expertise in instructional design methodologies (ADDIE, SAM, etc.).
- Proficiency in PowerPoint, Canva, and Excel (for tracking, dashboards, and learning metrics).
- Proficiency with e-learning authoring tools (Articulate 360, Rise Up, etc.) and LMS platforms (Cornerstone, Moodle, Workday, etc.).
- Strong writing and content structuring skills in English; French is a plus.
Behavioural Skills
- Strong analytical mindset with the ability to simplify complex technical concepts.
- Excellent communication, stakeholder management, and organizational skills.
- Creative, learner-centric, and adaptable in a fast-paced operational environment.
You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.