Instructional Designer

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As an Instructional Designer at JLL, you will create impactful learning experiences that empower our global workforce to excel in an ever-evolving real estate landscape. You'll partner with business leaders and subject matter experts to design comprehensive learning solutions across multiple formats — from engaging eLearning courses and instructor-led training to practical documentation, handbooks, and how-to guides. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and your instructional design expertise will be central to this mission. You'll apply adult learning principles and proven methodologies to conduct gap analyses, facilitate content-gathering workshops, and transform complex concepts into accessible training that drives performance. Working collaboratively across our global organization, you'll build out our training backlog by converting existing materials and developing new, role-specific content while leveraging modern learning technologies that embrace more innovative ways of working.

What your day-to-day will look like:

• Design and develop high-quality eLearning courses using industry-standard authoring tools such as Articulate Storyline, Adobe Captivate, or similar platforms
• Create instructor-led training materials including facilitator guides, participant workbooks, presentation decks, and hands-on activities
• Develop practical documentation such as handbooks, quick reference guides, how-to guides, and job aids that support on-the-job performance
• Conduct gap analyses and lead content-gathering workshops with subject matter experts to identify learning needs and extract relevant information
• Apply adult learning principles and instructional design methodologies to create learner-centered content that drives knowledge retention and behavior change
• Build and manage training content backlogs, prioritizing projects from light-lift conversions of existing materials to complex, role-specific learning path development
• Design role-based training solutions that address the unique needs of different audiences, whether creating unified content for all or customized paths for specific roles
• Develop multimedia learning assets including interactive scenarios, assessments, videos, and simulations that enhance engagement and learning outcomes
• Evaluate and incorporate feedback from stakeholders to refine and improve learning experiences throughout the development process

Required Qualifications:

• Bachelor's degree in Instructional Design, Educational Technology, Learning Sciences, or related field
• 3+ years of experience designing and developing learning content across multiple formats (eLearning, ILT, documentation) for corporate environments
• Expert proficiency with eLearning authoring tools (Articulate Storyline, Adobe Captivate, or similar)
• Strong knowledge of adult learning principles, instructional design models (ADDIE, SAM, etc.), and learning theories
• Demonstrated ability to conduct gap analyses and facilitate workshops to gather content and assess learning needs
• Experience designing instructor-led training and creating supporting materials (facilitator guides, participant materials, presentations)
• Proven ability to write clear, engaging instructional content across formats including scripts, guides, handbooks, and how-to documentation
• Experience with learning management systems (LMS) and SCORM standards
• Solid project management skills with ability to manage multiple projects and prioritize a training content backlog

Preferred Qualifications:

• Master's degree in Instructional Design, Educational Technology, or related field
• Experience in real estate, professional services, or other corporate industries
• Knowledge of multimedia production including video editing and graphic design
• Proficiency with Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)
• Experience designing role-based learning paths and curriculum architecture
• Familiarity with learning analytics and data-driven design optimization
• Experience with xAPI, microlearning, and mobile learning strategies
• Certification in instructional design or eLearning development (ATD, eLearning Guild, etc.)
• Experience working in global, multicultural organizations with geographically dispersed teams

Location: On-site

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –San Jose,CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.