The Instructional Designer and Business Configuration Analyst Trainer enable employees, clients, partners, and internal personnel to learn, use, and support configuration of Life Solutions platforms and products effectively. The role analyzes performance and learning needs and designs, develops, delivers, deploys, and continuously improves accessible business and technical learning programs for beginner, intermediate, and advanced audiences. Working with subject-matter experts, business stakeholders, facilitators, and technology teams, the role translates complex information into clear, engaging eLearning, instructor-led, virtual, blended, and performance-support solutions aligned with measurable learning, proficiency, job-performance, and business outcomes. Reporting to the Life Solutions Business Program Training Leader, the role independently executes approved instructional design, training, and configuration assignments within established standards; may make day-to-day delivery decisions; and promptly communicates and escalates changes affecting scope, solution design, commitments, timelines, deliverables, or client-impacting outcomes to the Training Leader.
Key Responsibilities
- Conduct performance and learning-needs analysis; identify audiences, desired behaviors, constraints, and success measures; and recommend the appropriate learning solution.
- Apply instructional design frameworks such as ADDIE, SAM, or agile learning design and write measurable objectives aligned to assessment and business outcomes.
- Create design documents, detailed storyboards, scripts, prototypes, interaction specifications, assessments, and production-ready assets.
- Develop responsive eLearning, microlearning, simulations, videos, job aids, instructor-led materials, and virtual learning using modern authoring and multimedia tools.
- Collaborate with subject-matter experts to gather, synthesize, validate, and simplify technical or business content while managing review and approval cycles.
- Configure, publish, test, and maintain learning content in an LMS, including course metadata, enrollment rules, assessments, completion criteria, version control, and reporting.
- Package and troubleshoot standards-based learning content, including SCORM and xAPI where applicable, and perform functional, editorial, accessibility, and cross-browser quality assurance.
- Manage multiple projects from intake through deployment, maintaining schedules, documentation, risk logs, stakeholder communications, and scope of discipline.
- Use learner feedback, assessment results, LMS data, and business-performance indicators to evaluate effectiveness and recommend improvements.
Core Competencies
- Instructional design foundations: Adult learning principles, learning science, needs analysis, curriculum mapping, measurable objectives, assessment design, and evaluation.
- Storyboarding and writing: Ability to structure content, write concise narration and on-screen text, specify interactions and media, and communicate a complete design to reviewers and developers.
- eLearning production: Hands-on development of polished, interactive learning using rapid-authoring, screen-recording, audio, video, and basic visual-design tools.
- LMS capability: Course setup, testing, publishing, assignment, learner support, reporting, content lifecycle management, and basic troubleshooting.
- Consulting and collaboration: Strong discovery, facilitation, interviewing, presentation, feedback, and stakeholder-management skills.
- Project execution: Ability to prioritize concurrent work, estimate effort, meet deadlines, document decisions, and surface risks early.
- Quality and accessibility: Consistent application of editorial standards, usability practices, inclusive design, and accessibility requirements.
Required Qualifications
- Bachelor’s degree in instructional design, education, learning technology, communications, psychology, or a related field, or equivalent practical experience.
- Two to four years of experience designing and developing workplace learning, eLearning, or blended learning solutions.
- Demonstrated foundation in storyboarding, scriptwriting, assessment design, and translating complex material into learner-centered experiences.
- Hands-on experience with at least one major authoring suite, such as Articulate 360 or Adobe Captivate, and a learning management system.
- Working knowledge of LMS course administration, content testing, completion tracking, and reporting.
- Portfolio demonstrating instructional rationale and finished work, such as eLearning modules, storyboards, job aids, videos, or facilitator materials.
- Strong written, visual, verbal, and interpersonal communication skills, with careful attention to accuracy and detail.
Preferred Qualifications
- Advanced proficiency with Articulate Storyline and Rise, Adobe Captivate, Camtasia, or comparable eLearning and multimedia tools.
- Experience administering LMS platforms like Docebo, Cornerstone, Oracle Learning, Workday Learning, Canvas, Moodle, Intellum, or comparable LMS/LXP.
- Working knowledge of SCORM, xAPI, HTML5 learning products, learning analytics, and accessibility standards.
- Experience designing scenario-based learning, software simulations, certification pathways, or customer and partner enablement.
- Basic graphic design, audio editing, video production, and visual storytelling capabilities.
- Experience using AI-assisted design or authoring workflows with appropriate human review for accuracy, accessibility, and instructional quality.
- Experience in technology, financial services, insurance, healthcare, aviation, or another regulated environment.
- Relevant professional development or certification through ATD, CPTD, instructional design, accessibility, or eLearning programs.
Performance Measures
- Learning solutions are delivered within approved scope, quality standards, and target timelines.
- Storyboards and production assets are complete, accurate, instructionally sound, and approved with minimal rework.
- Published courses function correctly in the LMS and meet defined accessibility, compatibility, and completion-tracking requirements.
- Learners achieve defined proficiency or assessment of targets, and stakeholders report that solutions address the identified performance needs.
- Content remains current through documented review, version-control, and maintenance practices.
- Project status, risks, decisions, and evaluation findings are communicated clearly and on time.
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