Installation/Troubleshooter Technician in Fort Lauderdale

Job DescriptionJob Description

Company: Lynks Inc.
Industry: Fiber Optic Construction & Telecommunications
Position: Installation Troubleshooter Technician
Department: Field Operations / Technical Operations
Reports To: Field Operations Manager / Technical Supervisor

Position Summary

Lynks Inc. is seeking a dependable Installation Troubleshooter Technician responsible for installing, testing, diagnosing, repairing, and maintaining fiber optic and telecommunications systems.

The technician will respond to installation issues, service failures, and trouble calls in the field, identify the source of the problem, perform the necessary repairs or corrections, and verify that services are operating properly before completing the assignment.

This position requires strong troubleshooting skills, attention to detail, professionalism when working at customer locations, and the ability to work independently in a fast-paced field environment.

Key Responsibilities

• Install, troubleshoot, repair, and maintain fiber optic and telecommunications services.
• Respond to service calls, failed installations, trouble tickets, and customer-reported service issues.
• Diagnose problems involving fiber connections, cabling, connectors, equipment, signal levels, and installation workmanship.
• Test fiber optic connections using appropriate testing equipment.
• Identify damaged, improperly installed, disconnected, or poorly performing fiber and cabling.
• Perform repairs, connector replacement, cable replacement, re-termination, and other corrective work as required.
• Troubleshoot service from the network connection point through the customer’s equipment when applicable.
• Verify signal levels and service performance before closing each work order.
• Correct installation deficiencies and ensure work meets Lynks Inc., customer, and project specifications.
• Read and understand work orders, prints, diagrams, installation instructions, and project specifications.
• Document troubleshooting findings, repairs performed, materials used, photographs, test results, and final service status.
• Communicate clearly with supervisors, dispatchers, project managers, customers, and other field technicians.
• Escalate network-related or complex technical problems that cannot be resolved in the field.
• Maintain company tools, testing equipment, vehicles, and assigned materials.
• Follow all company safety procedures and customer/jobsite requirements.
• Maintain clean and professional work areas at residential, commercial, MDU, ISP, and OSP locations.
• Assist installation crews with difficult installations and recurring technical problems when required.
• Complete assigned work accurately and within established production and response-time requirements.

Troubleshooting Responsibilities

The technician should be capable of identifying and correcting issues such as:

• No service or intermittent service
• Low or unacceptable optical signal levels
• Damaged or broken fiber
• Dirty or damaged fiber connectors
• Incorrect connections or patching
• Improperly terminated cables
• Installation workmanship issues
• Damaged drops or inside wiring
• Equipment connectivity issues
• Failed or incomplete installations
• Fiber routing and cable management problems
• Customer equipment connection issues
• Recurring service problems requiring root-cause diagnosis

Qualifications

• Previous experience in fiber optic, telecommunications, cable, low-voltage, or similar installation/troubleshooting work .
• Strong understanding of fiber optic installation and troubleshooting practices.
• Ability to use fiber optic testing and diagnostic equipment.
• Ability to identify technical problems and determine the appropriate corrective action.
• Ability to read work orders, construction drawings, diagrams, and technical instructions.
• Strong mechanical and technical aptitude.
• Ability to work independently with limited supervision.
• Good communication and customer-service skills.
• Ability to accurately document completed work.
• Valid driver’s license with an acceptable driving record.
• Ability to travel between multiple jobsites during the workday.

Technical Experience

Experience with some or all of the following is :

• Fiber optic installation
• Fiber troubleshooting and repair
• OTDR testing
• Optical power meters
• Visual Fault Locators (VFL)
• Fiber cleaning and inspection
• Fiber connectors and terminations
• Single-mode fiber
• Fiber drops and inside wiring
• ISP/OSP fiber networks
• Residential and commercial installations
• MDU fiber installations
• Fiber splicing
• Internet/network equipment troubleshooting

Physical Requirements

• Ability to lift and carry tools, ladders, equipment, and materials.
• Ability to work from ladders and in confined or restricted areas when required.
• Ability to bend, kneel, climb, reach, and work in various field conditions.
• Ability to work indoors and outdoors in Florida weather conditions.
• Ability to safely operate company vehicles and field equipment.

Performance Expectations

The Installation Troubleshooter Technician is expected to:

• Diagnose problems accurately and efficiently.
• Minimize repeat service calls.
• Complete repairs correctly the first time whenever possible.
• Maintain accurate documentation and testing records.
• Protect customer property and maintain a professional appearance.
• Follow Lynks Inc. safety and quality standards.
• Communicate immediately when a problem requires escalation.
• Maintain productivity while never sacrificing safety or workmanship.

Work Schedule

This is a field-based position. Work schedules may vary depending on customer requirements, project schedules, outages, and service needs. Overtime, weekends, after-hours troubleshooting, or emergency service may occasionally be required.

Equal Employment Opportunity

Lynks Inc. provides equal employment opportunities to qualified applicants and employees in accordance with applicable federal, state, and local laws.

Company Description

We are a small business that is rapidly growing in the industry. We are looking for individuals who are motivated and willing to grow within the company.

Company DescriptionWe are a small business that is rapidly growing in the industry. We are looking for individuals who are motivated and willing to grow within the company.