Installation Technician - West Hartford CT

TITLE: Installation Technician
REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

GENERAL SUMMARY:
The Installation Technician (I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time. An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

DUTIES & RESPONSIBILITIES:

Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provides automotive repair and maintenance services for customers, including but not limited to: Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.
Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
Returns cores, batteries and used tires to designated security areas for appropriate handling.
Maintains a minimum average productivity of 50% during any consecutive sixteen-week period.
Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Completes all required training and certification for the position.
VIP Processes, Essential Duties & Responsibilities

Take and pass all required and assigned LMS training
Complete all required safe equipment operation training
Become a Licensed State Vehicle Inspector (state-specific requirement)
Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified
Become ASE certified in G1, A4 and A5
Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s condition
Attend meetings and training sessions as needed. Typically, several times per year.

Quality, Safety & Housekeeping Responsibilities

Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions
Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service
Installs seat and steering wheel covers and floor mats prior to entering customers’ vehicles
Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment
Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc.
Participates in daily and weekly shop maintenance programs as designated by Service Management
Complies with established safety and loss prevention programs to include protective eyewear

Additional Responsibilities (Performs other functions as required.)

Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status
Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly
Complies with the provisions of VIP’s culture and service standards
Participates actively in team meetings
Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met
Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste

Facility and Equipment Maintenance

Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs
Ensures appropriate steps are taken to maintain a clean service department throughout the business day
Any facility or equipment issues should be entered into the facility or equipment database

Procedural Compliance

Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

PERFORMANCE MEASURMENT:

Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
Minimal come backs, ensuring work is completed properly the first time

STANDARD MANAGEMENT WORK WEEK:

SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team

REQUIRED QUALIFICATIONS:

Knowledge, Skills, and Abilities

Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
Effectively explain vehicle information to customers, present and respond to questions from coworkers
Diagnose and recommend solutions to basic automotive problems
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
Ability to successfully perform required types of automotive services listed above

Minimum Educational and/or Experience Level

One year of related experience in automotive service field
Completion of two-year college or technical school program recommended
Or an equivalent combination of education and experience

Certificates, Licenses, and/or Registrations

Current, valid driver’s license issued in state of residence
Equipment Safety Certification
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
ASE Certification A5 – Brakes
State Inspection License

Work Environment
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.

Essential Physical Activity Requirements

Less than 1/3 of Time

1/3 to 2/3 of Time

More than 2/3 of Time

Sitting

Reaching

Standing

Pushing / Pulling

Walking

Climbing

Kneeling

Crawling

Essential Weightlifting/Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.

Less than 1/3 of Time

1/3 to 2/3 of Time

More than 2/3 of Time

More than 21lbs.

Up to 20lbs.

Essential Vision Requirements

Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Color Vision (ability to identify and distinguish colors)
Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)