Inside Sales Engineer - Process Systems & Solutions

Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.

Business Unit/Department: Process Systems & Solutions

Location: Lawrence, PA

Job Summary:

As an Inside Sales Engineer for Process Systems and Solutions (PSS), you will play a key role in building and maintaining strong customer relationships, ensuring that customer needs are met with tailored technical solutions. Leveraging your engineering expertise, you will assist customers in selecting and sizing the appropriate control system solutions, while remaining adaptable to changing requirements. You will act as the main technical point of contact, assisting customers with product selection and offering alternative solutions when needed, particularly in situations involving lead time challenges. This role requires close collaboration with account managers to develop and grow business within a designated territory, ensuring timely order fulfillment and customer satisfaction.

Essential Duties and Responsibilities:

• Utilize customer input and/or specifications to help in the selection of applicable products
• Develop solutions to meet customer needs
• Develop, deliver and follow up on accurate customer quotes in a timely manner
• Support the delivery of positive customer outcomes throughout the quoting and fulfillment process
• Support the outside sales team in meeting customer expectations
• Work with customers to determine sizing and selection of control systems and reliability solutions