Exemption Status:

United States of America (Non-Exempt)$40.11 - $55.15 - $70.19

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary: The Infrastructure Systems Administrator position is responsible for infrastructure support and oversees overall operations of the systems and services. The Systems Administrators work under general supervision from the Manager, Information Technology.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Researches and recommends innovative, and where possible, automated approaches for system administration tasks.

• Interacts with Customers and engineers via phone and email.

• Oversees and owns internal systems including Windows, Linux, Backups, Solarwinds, TruNAS and Hyper-V.

• Administers Remote Desktop Services and Clustering.

• Manage Azure infrastructure including backups and restoration.

• Documents common issues/resolutions creating knowledge databases for the departmental reference.

• Manages Change Request tasks.

• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviews system and application logs

• Oversees the Implementation, installation, configuration, of new Microsoft Windows server operating systems.

• Monitors, troubleshoots, and evaluates existing and new Microsoft Windows server operating systems.

• Oversees the application of OS patches and upgrades on a regular basis and upgrades administrative tools and utilities. Coordinates with internal staff for baselines and maintenance windows.

• Provides metrics and reports from ticketing systems; keeps management up-to-date on issues; makes recommendations to streamline processes.

• Oversees Solarwinds monitoring, alerts, and reporting.

Supervisory Responsibilities

No Supervisory Responsibilities

Client Responsibilities

This is an internal client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree in a related field along with 4 years’ experience or equivalent combination of education and experience.

Computer Skills – Experience and solid working knowledge required with the following tools/applications:

• Experience with Server OS’s including Windows and Linux
• Experience with Exchange and Active Directory
• Experience with Hyper-V networking
• Change Management process and CMDBs
• Working knowledge of Microsoft Office / Outlook
• Patch Management
• Backup Management
• Azure Infrastructure
• TruNAS Storage

Certificates, Licenses, Registrations

Microsoft/Linux Systems Administration certifications would be considered a bonus

Other Skills and Abilities

• Good network diagnostics skills; experience analyzing system and network performance monitoring and data.
• Experience with diagnosing network and service issues and follow through to resolution.
• Ability to assess issues, prioritize, respond and escalate appropriately.
• Ability to multi-task, good time management and ability to prioritize workload.
• Good interpersonal skills and willingness to work as a team player along with good communication skills (verbal and written)

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Location

This position is based on-site for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders. Remote work is an option in certain situations.

Working Hours

This is a non-exempt level position requiring one to work the hours needed to get the job done. Therefore, one must have the flexibility to work beyond traditional hours and be able to work nights, weekends, on-call or on holidays as required. This may be changed from time to time to meet the needs of the business. We support a 24/7 call center, work shifts are typically normal core business hours of Monday through Friday from 8:00am to 5:00pm, except when maintenance is performed during non-peak after hours.

Travel - This position may require local travel.

The Perks:

• Medical / Dental / Vision / Wellness Programs

• Paid Time Off / Company Paid Holidays

• Incentive Compensation

• 401K with Company match

• Life and Disability Insurance

• Tuition Reimbursement

• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.