Infrastructure Engineer – Windows

Provide expert Windows-based server and endpoint support, ensuring stable, secure, and high-performing infrastructure while performing basic SQL Server DBA tasks, Citrix administration (beneficial), certificate management, and day-to-day ITIL-driven incident, reuqest and change management.

Windows OS Support

• Install, configure, support and maintain Windows Server (2019/2022) in virtual environment (VMware).

• Apply patches, updates, and security hardening in line with BNP Paribas policies.

• Troubleshoot OS-level issues (crashes, performance bottlenecks, boot failures, etc.).

• Advanced PowerShell scripting for automation, configuration management, and remediation

• Strong grasp of Active Directory, Group Policy, DNS, DHCP, and related services

SQL Server (Basic DBA)

• Perform routine database backups, restores, and integrity checks on demand.

• Monitor SQL Server performance, identify and resolve basic issues (blocking, slow queries, log growth).

• Apply patches and security updates; assist with basic tuning and capacity planning.

Daily Operations & Monitoring

• Monitor system events, alerts, and logs (Dynatrace, Nagios, etc.) for anomalies.

• Manage the ServiceNow ticket queue: prioritize, assign, and resolve incidents/requests.

• Escalate critical issues to specialized teams (cybersecurity, networking, storage, etc.).

Certificate Management

• Renew, deploy, and revoke SSL/TLS certificates for internal/external systems using Certis (or equivalent).

• Monitor certificate expiration and collaborate with application teams to avoid service impact.

Citrix Systems Support (Beneficial)

• Administer Citrix Virtual Apps and Desktops (CVAD) environments.

• Resolve user session issues (logon failures, latency, profile corruption).

• Maintain Citrix infrastructure: Delivery Controllers, StoreFront, Gateways, Licensing, and related components.

Incident & Change Management (ITIL)

• Follow ITIL processes for incident resolution, problem management, and change implementation.

• Document root causes, solutions, and post-incident reviews in the central knowledgebase.

• Ensure SLA compliance for response and resolution times.

Knowledge Sharing & Collaboration

• Document configurations, procedures, and run-books; contribute to the central knowledge base.

• Mentor junior engineers and share best practices across the infrastructure team.

• 3+ years hands-on experience administering Windows Server and client OS in a medium-to-large enterprise.

• Fluent English spoken and written (min. level B2)

• Strong grasp of Active Directory, Group Policy, DNS, DHCP, and related services.

• Advanced PowerShell scripting proficiency

• Experience with virtualization (VMware) and storage (SAN/NAS).

• Basic SQL Server DBA skills: backups/restores, integrity checks, performance monitoring.

• Familiarity with patch-management tools and monitoring solutions (Dynatrace, Nagios, etc.).

• Understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls).

• ITIL Foundation awareness (incident, request, change, problem management).

• Experience with Axway Transfer CFT administration

• Experience with Citrix Virtual Apps and Desktops (CVAD) administration.

• Scripting experience in Python or Bash for cross-platform automation.

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).

• Analytical mindset with strong problem-solving abilities.

• Excellent communication – able to explain technical concepts to both technical and non-technical stakeholders.

• Team-oriented, proactive, and comfortable in a fast-paced, change-driven environment.

• Commitment to continuous learning and knowledge sharing.

• Meet agreed deadlines