Assume a challenging and rewarding role in driving infrastructure excellence at an iconic organization. Your unique talent and skills will enable you to make a lasting impact.
As an Infrastructure Engineer I, Application Support at JPMorgan Chase within the Chief Technology Office (CTO) - Identity & Access Management team, you apply baseline technical knowledge to assignments aligned to you. The assignments may consist of parts of a single technical area, application, software, or technical methodology within the infrastructure engineering discipline.
Job responsibilities:
- Takes detailed directions from team leaders to analyze data and systems and conduct problem solving
- Supports discussions with team and peers on technical matters relating to platforms, servers, and networks
- Uses JPMorgan Chase practices, procedures, and operating standards to guide decisions with regular oversight
- Considers baseline upstream/downstream system and technical implications
- Tackles routine technical tasks and issues such as collecting, analyzing, and monitoring data in test and production
- Adds to team culture of diversity, equity, inclusion, and respect
- Develops solution to automate manual & operational task
- Contributes to root cause analysis and post-mortem to identify and eliminate gaps and improve service
- Manages the availability, performance, incident & change management
- Engages with the engineering team throughout the product/application life cycle to help build for reliability
Required qualifications, capabilities, and skills:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related disciplines
- Minimum 1 year of experience in a support and/or development role
- Baseline knowledge of hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling and resilience performance assessments
- Ability to execute basic solution design, development, and technical troubleshooting
- Ability to articulate technical and non-technical information and understand when to escalate issues
- Basic knowledge of one specific infrastructure technology and basic programming languages (e.g., Scripting, Python, etc.)
- Basic knowledge of cloud infrastructure
- Interest about modern technologies and familiarity with industry-wide technology trends and best practices
- Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- Experience with Public Cloud offering related to compute, storage, networking, messaging, automation (CloudFormation, Terraform, etc.) and data
- Ability to provide occasional weekend support as part of the shift rotation (part of the global team who provide 24x7x365 coverage)
Preferred qualifications, capabilities, and skills:
- Experience with Agile and full software development life cycle disciplines
- Experience with CI/CD pipeline and testing framework
- Familiarity with AWS Cloud
- Experience with Application support activities in Monitoring and troubleshooting the issues
- Experience with Infrastructure activities like application setup and maintain across multiple datacenters
- Experience with system administration in Linux and/or Windows platforms
- Experience supporting End-User issues via ticketing systems (e.g., ServiceNow, Jira)