Infrastructure Engineer

Responsibilities:

• Manage and maintain Windows Server infrastructure supporting business and security operations.

• Administer Active Directory, DNS, DHCP, Group Policy, ADFS, Certificate Services and file services.

• Monitor the availability, performance and capacity of servers, systems and infrastructure.

• Manage VMware virtual infrastructure, including server provisioning, configuration, monitoring and troubleshooting.

• Support Microsoft Azure, AWS and other cloud infrastructure platforms.

• Provide technical support for IT systems and infrastructure supporting security operations and business functions.

• Troubleshoot server, system, network and infrastructure-related issues and conduct root cause analysis.

• Manage server patching, security updates, antivirus and other infrastructure security requirements.

• Support IT infrastructure for security-related systems, operational applications and business-critical services.

• Participate in infrastructure implementation, migration, upgrade and system enhancement projects.

• Work with internal teams, vendors and service providers to maintain reliable connectivity and availability of IT systems.

• Manage IT incidents, problems and changes in accordance with established IT service management procedures.

• Prepare and maintain technical documentation, implementation plans, system procedures and operational reports.

• Maintain accurate infrastructure and configuration records.

• Support IT security, compliance, audit and business continuity requirements.

• Provide technical assistance and guidance to IT support staff and users.

• Participate in scheduled maintenance, system upgrades and on-call support when required.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, Information Systems or a related discipline.

• Minimum 8 years of relevant experience in IT infrastructure, systems administration or a related field.

• Strong hands-on experience in Microsoft Windows Server and Active Directory administration.

• Good knowledge of DNS, DHCP, Group Policy, ADFS and Certificate Services.

• Practical experience with VMware or other enterprise virtualization technologies.

• Experience supporting Microsoft Azure, AWS or OCI.

• Knowledge of IT infrastructure security, patch management, system monitoring and troubleshooting.

• Good understanding of IT service management and ITIL processes.

• Experience supporting infrastructure implementation, migration and upgrade projects.

• Strong analytical, troubleshooting and problem-solving skills.

• Good communication and interpersonal skills.

• Ability to work independently and collaborate with technical, operational and business teams.

• Experience supporting business-critical or security-related systems will be an advantage.

• Microsoft Azure or AWS certification is preferred.

• VMware certification is preferred.

• ITIL certification will be an advantage.