We are looking for an experienced Infrastructure Engineer to manage, support and enhance our endpoint management ecosystem, with a strong focus on Apple macOS, Jamfand Microsoft Intune. The role will ensure secure, compliant and high-performing end-user devices across a modern, cloud-first workplace.
Endpoint & Device Management
- Manage and support macOS devices across the organization
- Administer Jamf Pro for Apple device enrollment, configuration, patching and compliance
- Manage Microsoft Intune for device management, security policies and application deployment Support Windows and mobile devices via Intune (as required) Security,
Compliance & Identity
- Implement endpoint security controls including disk encryption (FileVault/BitLocker), OS hardening nand patch compliance
- Integrate endpoint management with Azure AD / Entra ID and conditional access
- Support Zero Trust and secure access models Application & Patch Management
- Package, deploy and maintain applications for macOS and Windows
- Manage OS and third-party patching via Jamf and Intune
- Troubleshoot application and policy deployment issues
User Support & Operations
- Provide L3 support for endpoint-related incidents and problems
- Work with service desk teams to improve first-line resolution
- Create and maintain documentation, SOPs and knowledge articles
Automation & Optimization
- Use scripts (Bash, PowerShell) to automate routine tasks
- Monitor device health, compliance and usage metrics
- Drive continuous improvement in endpoint performance and user experience
Technical Skills
- Strong hands-on experience with macOS administration
- Deep expertise in Jamf Pro
- Strong working knowledge of Microsoft Intune Experience with:
- Apple Business Manager (ABM)
- Azure AD / Entra ID
- Autopilot and device enrolment workflows
- Endpoint security policies
- Jamf certifications (Jamf 200 / 300 / 400)
- Microsoft Endpoint Administrator certification (MD-102)
- Experience supporting remote-first or global users
- Exposure to compliance frameworks (ISO 27001, SOC 2, GDPR, DPDPA)
Scripting Tools & Other Skills
- Bash and/or PowerShell scripting
- Experience with MDM/MAM concepts
- Familiarity with monitoring and asset management tools
- Strong customer service and communication skills
- Methodical and organised approach to problem-solving
- Ability to manage multiple tickets and priorities effectively
- Attention to detail in documentation and ticket updates
- Willingness to learn and develop technical and process knowledge
- Ability to work independently in a remote, distributed team
- Comfortable following defined processes while contributing improvement ideas
Certification(Preferred)
- Jamf certifications (Jamf 200 / 300 / 400)
- Microsoft Endpoint Administrator certification (MD-102)
- Experience supporting remote-first or global users
- Exposure to compliance frameworks (ISO 27001, SOC 2, GDPR, DPDPA)
Working Hours & Location
Hybrid, India Pune