INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / Emergency Appointment Fire

### County of Los Angeles ## INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / Emergency Appointment Fire SALARY $6,400.36 - $8,624.64 Monthly $76,804.32 - $103,495.68 Annually LOCATION Los Angeles County, CA JOB TYPE Full time JOB NUMBER C2546B-FR DEPARTMENT PUBLIC WORKS OPENING DATE 09/29/2026 SALARY $6,400.36 - $8,624.64 Monthly $76,804.32 - $103,495.68 Annually LOCATION Los Angeles County, CA JOB TYPE Full time JOB NUMBER C2546B-FR DEPARTMENT PUBLIC WORKS OPENING DATE 09/29/2026 ### Position/Program Information **TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY** The application filing period will begin on September 30, 2026, at 8:00 a.m. (PT) - Continuous. We will keep accepting applications until the position is filled. The application window may close unexpectedly once we have enough qualified candidates. **EXAM NUMBER: C2546B-FR** The LA County Board of Supervisors has unanimously [ratified a Proclamation of Local Emergency in response to the windstorms and wildfires](https://file.lacounty.gov/SDSInter/bos/supdocs/199375.pdf), including the Palisades and Eaton Fires, that have devastated communities across the County. We are looking for qualified and passionate individuals to assist the County in mobilizing resources and support needed to help our residents recover and rebuild. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The Department of Public Works is seeking qualified candidates to fill emergency **Information Technology Technical Support Analyst II** vacancies related to this unprecedented natural disaster. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. **During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.** **Those who successfully pass the assessment will be considered for permanent appointment to** ****Information Technology Technical Support Analyst II******.** ### Essential Job Functions **An **Information Technology Technical Support Analyst II**is responsible for a combination of the following job functions:** - Installs, configures, maintains and tests computer hardware, software and peripheral equipment. - Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures. - Identifies trends in the reported problem calls and implements improvements. - Analyzes and makes recommendations regarding user support needs or improving customer satisfaction. - Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary. - Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction. - Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards. - Configures software distribution tools. - Assists in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff, as needed. - Coordinates equipment delivery, software licensing compliance and inventory/asset control, as needed. - Acts in a lead capacity to other technical staff, as needed. The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. ### Requirements **MINIMUM REQUIREMENTS:** **OPTION I:** One year of experience at the level of an IT Technical Support Analyst I*. **OPTION II:** Two years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization**. **LICENSE:** A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. **You MUST meet the requirement(s) in order to be appointed to fill any vacancies related to this recruitment.** **PHYSICAL CLASS:** Physical Class 3 - Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. **SPECIAL REQUIREMENT INFORMATION:** *Experience at the level of an IT Technical Support Analyst I in the service of County of Los Angeles is defined as: Under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization. For a fuller description of work performed refer to County of Los Angeles Class Specifications for [IT Technical Support Analyst I](https://www.governmentjobs.com/careers/lacounty/classspecs/1064633). You may still qualify even if your job title is not exactly the same as the ones listed. What matters is that your experience is at a similar level — meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level. **A centralized Information Technology organization is defined as: an organization with at least 500 employees under the direction or guidance of the Chief Information Technology official (or at Sheriff Department, the coordinated executive command structure) for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organization unit. **EXAM CONTENT:** During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. ### Additional Information **APPLICATION & FILING INFORMATION:** Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information. Many notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add [[email protected]](mailto:[email protected]), [[email protected]](mailto:[email protected]), [[email protected]](mailto:[email protected]), and [[email protected]](mailto:[email protected]), as well as the domains [dpw.lacounty.gov](http://dpw.lacounty.gov/) and [hr.lacounty.gov](http://hr.lacounty.gov/), to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application as soon as possible as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on [www.governmentjobs.com/careers/lacounty](https://www.governmentjobs.com/careers/lacounty), you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. **SOCIAL SECURITY NUMBER:** Federal law requires that all employed persons have a Social Security Number, so include yours when applying. **COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:** For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. **NO SHARING OF USER ID, E-MAIL AND PASSWORD:** All applicants must file their application using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record. **ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):** The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. **CONTACT INFORMATION:** **Department Contact Name:** Neal Mondragon **Department Contact Phone:**(626) 458-2141 **Department Contact Email:** [[email protected]](mailto:[email protected]) **ADA Coordinator Phone:**(626) 458-2141 **Teletype Phone:**(626) 282-7829 **California Relay Services:**(800) 735-2922 **COUNTY OF LOS ANGELES** **Employment Information** **Any language contained in the job posting supersedes any language contained below.** This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting. **Equal Employment Opportunity/Non-Discrimination Statement:** The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: [https://employee.hr.lacounty.gov/eeo-programs/](https://employee.hr.lacounty.gov/eeo-programs/). **Testing Accommodations for Applicants:** The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: [https://hr.lacounty.gov/accessibility/](https://hr.lacounty.gov/accessibility/). **Fair Chance:** The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952). **Employment Eligibility:** Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. **Career PathFinder:** Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at [http://career-pathfinder.hr.lacounty.gov](http://career-pathfinder.hr.lacounty.gov). **Veteran’s Credit:** Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions. For more information on veteran’s credit, please visit: [https://file.lacounty.gov/SDSInter/dhr/205102_PPG_115.pdf](https://file.lacounty.gov/SDSInter/dhr/205102_PPG_115.pdf) Revised September 2025 EmployerCounty of Los Angeles Address ****************** Los Angeles, California, 90010 Website[http://hr.lacounty.gov](http://hr.lacounty.gov) EmployerCounty of Los AngelesWebsite[http://hr.lacounty.gov](http://hr.lacounty.gov)Address ****************** Los Angeles, California, 90010 INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / Emergency Appointment Fire Supplemental Questionnaire* QUESTION 1 This position works indirectly with individuals impacted by the windstorms and wildfires, including the Palisades and Eaton Fires, that have devastated communities across the County. I understand and am willing to perform all necessary work duties. * QUESTION 2 All important exam notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add [email protected], [email protected], [email protected], and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from Los Angeles County. If you unsubscribe, you will not receive email notifications for any examination for which you apply with Los Angeles County. If you choose to unsubscribe, you can check for notifications by logging into governmentjobs.com to view your profile inbox. I understand the above information and instructions. QUESTION 3 Completion of the following supplemental questionnaire is REQUIRED for your application. The information you provide will be evaluated to determine your eligibility to participate in the next phase of the hiring process. Please be detailed and include all information requested. Comments such as "see resume" or "see application" are not valid responses. All submitted information is subject to verification at any time during the hiring process. Falsification of any information or failure to complete this questionnaire as instructed may result in disqualification or dismissal. I understand and will abide by the aforementioned instructions. * QUESTION 4 How many years of experience do you have at the level of an IT Technical Support Analyst I*? *Experience at the level of an IT Technical Support Analyst I in the service of County of Los Angeles is defined as: Under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization. 1 year or more Less than 1 year N/A - Not Applicable * QUESTION 5 If you indicated you have experience in Question #4, in the text box below, you must briefly describe the duties you perform that supports your response. **Only provide the experience(s) that supports your response in Question #4.** **For each experience**, please indicate the following information: - **Position Title** - **Employer** - **Immediate Supervisor name(s) and phone number** - **Approximate dates of your experiences** _From (mm/yr) - To (mm/yr)_ - **Number of hours worked per week** - **Describe duties in detail** If you do not have any experience under this option, please write **"DOES NOT APPLY".** **Comments such as "see resume or application" will not be considered as a response.** **You will not receive credit for your response if you have missing requested information.** **Please ensure the experience you claim is consistent with the experience section listed on your application.** * QUESTION 6 How many years of experience do you have in installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization**? **A centralized Information Technology organization is defined as: an organization with at least 500 employees under the direction or guidance of the Chief Information Technology official (or at Sheriff Department, the coordinated executive command structure) for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organization unit. 2 years or more 1 year to less than 2 years Less than 1 year N/A - Not Applicable * QUESTION 7 If you indicated you have experience in Question #6, in the text box below, you must briefly describe the duties you perform that supports your response. **Only provide the experience(s) that supports your response in Question #6.** **For each experience**, please indicate the following information: - **Position Title** - **Employer** - **Immediate Supervisor name(s) and phone number** - **Approximate dates of your experiences** _From (mm/yr) - To (mm/yr)_ - **Number of hours worked per week** - **Describe duties in detail** If you do not have any experience under this option, please write **"DOES NOT APPLY".** **Comments such as "see resume or application" will not be considered as a response.** **You will not receive credit for your response if you have missing requested information.** **Please ensure the experience you claim is consistent with the experience section listed on your application.** * Required Question