Information Systems Engineer - NOC

Job Summary

Supports enterprise infrastructure and business-critical services across cloud, platform, network, storage, and virtualization environments. Responsible for monitoring, incident response, automation, operational support, and continuous improvement to ensure reliable and secure services.

Job Responsibilities

• Monitor, maintain, and troubleshoot infrastructure, cloud, storage, networking, and container platforms.
• Manage incidents, problem investigations, service restoration, and change activities.
• Implement automation and Infrastructure as Code solutions to improve operational efficiency.
• Collaborate with Engineering, Architecture, Cybersecurity, Development, and Operations teams.
• Develop technical documentation, runbooks, and operational procedures.
• Participate in on-call support and major incident response as needed.

Technical Skills:

• Linux, Windows Server, Active Directory, DNS, DHCP
• VMware, Hyper-V, Kubernetes, OpenShift, Rancher
• AWS (EC2, EKS, S3)
• Networking: TCP/IP, routing, switching, VPN, firewalls, SNMP, NetFlow
• NetApp storage, SAN, NAS, NFS, SMB/CIFS, iSCSI
• LogicMonitor, Zenoss, Splunk, Instana, ServiceNow
• Python, Shell, Ansible, Terraform, CloudFormation
• Azure DevOps, Jenkins, GitHub, GitLab, ArgoCD

Job Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
• 3-5+ years supporting enterprise infrastructure, cloud, or platform operations.
• Strong troubleshooting, communication, and collaboration skills.
• AWS, Kubernetes, or related certifications are a plus.

Shift requirments: This is a dedicated second-shift position supporting a 24x7 operation. The hours are roughly 12:30 PM to 9:00 PM local time, and there is a 10% shift differential on top of the base salary because of the shift