Information System Security Officer, Lead

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Lead the Public Sector's Assessment and Authorization program by overseeing ISSO security functions and artifacts to guarantee compliance and maintain operational continuity. In this capacity, you will develop and deliver comprehensive training for team members, standardize the creation of security artifacts, and establish rigorous security standards to maintain audit readiness and operational excellence. The Information System Security Security Manager is a technical individual contributor role. In this capacity, you will act as the primary subject matter expert for the Assessment and Authorization (A&A) process across Docusign's Public Sector Products and Environments.

You will report to the Sr. Director of Public Sector and Insider Risk, managing projects, customer deliverables, and initiatives that help ensure the success of all 3rd Party assessments for the Public Sector. Your primary responsibility will be to own and perform the final review by leading the comprehensive development of Authority to Operate (ATO) packages and System Security Plans (SSP) across GovRAMP, FedRAMP High, and DoD Impact Level (IL) environments. This position requires a leader capable of influencing technical infrastructure, product development, and security work streams to develop and implement effective compliance solutions and rigorous risk assessments. You will serve as a strategic liaison, collaborating across marketing, sales, legal, and customer-facing teams to ensure all initiatives align with relevant compliance standards. Beyond oversight, you will proactively identify potential roadblocks in the FedRAMP Assessment and Authorization process, providing technical guidance to engineering teams to ensure security controls are integrated into the production environments and aligned with current policies and procedures. By fostering deep partnerships with cross-functional stakeholders, you will help translate high-level compliance requirements into actionable technical specifications, ensuring that Docusign's Public Sector offerings remain resilient, secure, and fully authorized to meet the evolving needs of government agencies.

This position is an individual contributor role reporting to the Sr. Director, Public Sector and Insider Risk.

Responsibility

• Own and drive the full lifecycle from system categorization to receiving formal ATO for Federal and DoD information systems

• Oversee and provide guidance on the maintenance of Assessment and Authorization artifacts, including the System Security Plan (SSP), Security Assessment Plan (SAP), and all Appendix Plans

• Ensure all ATO package deliverables are audit-ready and align with NIST FedRAMP Special Publications, CNSSI 1253 and the DoD Cloud SRG

• Lead mature security reviews across core products, microservices, and native cloud environments with high-fidelity artifacts and evidence

• Maintain and help mature the risk management process using NIST 800-30/37 to ensure compliance and proactive risk reduction

• Improve risk visibility by integrating data from multiple manual/automated assessments and internal audits

• Develop playbooks and procedures to support technical teams in executing compliance initiatives

• Present risk in context-regulatory, business, or cybersecurity to ensure alignment with Executive Leadership guidance

• Maintain and deliver timely Continuous Monitoring (ConMon) and remediation strategies

• Collaborate with security teams to operationalize new capabilities that support risk reduction and remediation actions

• Work with Prod/Dev, Sec Architecture, and Infrastructure teams to mitigate systemic vulnerabilities and operationalize known security gaps

• Drive the remediation of vulnerabilities, ensuring the Plan of Action and Milestones (POA&M) is accurate and reported monthly

• Implement mandatory actions from CISA Emergency Directives and DoD IAVM alerts

• Ensure timely internal security reviews of new products and features prior to deployment

• Partner with product and infrastructure teams to align workstreams and assess security solutions for US public sector requirements

• Serve as the lead for responding to complex customer security questionnaires and providing guidance for FedRAMP, StateRAMP, and DoD SRG milestones

• Join high-level briefings to explain security posture and compliance inheritance to prospective Government clients

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BA/BS degree or equivalent work experience

• 12+ years of experience with security controls and compliance related to NIST and FedRAMP

• Experience with risk management frameworks, including risk ratings and the ability to contextualize data based on risk (e.g., utilizing CVSS, CVE, NVD, NIST, DOD SRG)

• Experience automating audit evidence collection across security and compliance frameworks (e.g., FedRAMP, NIST 800-53)

• Experience with compliance and assessment of cloud native platforms and services (Data warehouse, Service Mesh, Container Images and Microservices Orchestration)

• DoD 8140/8570 baseline certification (e.g., Sec +, CISSP, CISM, or CASP+)

• Ability to pass a Public Trust/Tier 3 Background Investigation

• Experience with NIST SP 800-53, CNSSI 1253, and the DoD Cloud Computing SRG

• Experience leading through influence, building trust with stakeholders across a remote, global organization

Preferred

• Experience creating and utilizing reports from security monitoring tools such as Tenable, Sysdig, Splunk, Windows Defender, Log Analytics (or similar) products

• Proven track record in rapid-growth, dynamic cloud enterprise environments

• Expertise in Xacta or eMASS, alongside familiarity with frameworks such as The International Traffic in Arms Regulations (ITAR) or TexRAMP

• Possess experience navigating the OSCAL FedRAMP modernization initiative, NIST AI standards, and the implementation of AI Guardrails

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington: $164,700.00 - $232.575.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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