Information and Communications Technology Support Officer (ICT Support Officer)

Prince of Peace Lutheran College is a K-12 co-educational, independent, Christian school located in the north-western suburbs of Brisbane. The College was established by the Prince of Peace Lutheran Congregation in 1984 to provide quality Christian education to the children of the community.

Prince of Peace Lutheran College offers classes on two sites from Kindergarten to Year 12 with approximately over 630 students enrolled. The Junior Campus (K-6) is located at Rogers Parade West, Everton Park. The Middle & Senior Campus, 1 km away at Henderson Road, Everton Hills was opened in July 2009 and is home to Years 7-12.

About the role

We are seeking a motivated ICT Support Officer to join our team in a permanent full-time capacity (1.0 FTE), commencing Term 4, 2026. The ICT Support Officer provides responsive technical support and, under the direction of the ICT Manager, assists in maintaining reliable, secure and effective ICT infrastructure, systems, devices and digital services across the College. The role supports users, performs day-to-day ICT administration, and contributes to technology projects, service improvements, and the ongoing delivery of ICT services.

General Accountabilities:

• Exhibit behaviour, through word and action, which reflects the ethos and Christian foundations of the College.

• Abide by the Staff Code of Conduct.

• Be familiar with and follow College policies and procedures.

• Carry out responsibilities in a safe manner as outlined in the College’s Work Health and Safety Policy and associated procedures.

• Reflect proactively on his/her own work performance and seek further training or professional development opportunities to update knowledge and skills.

Skills/Knowledge:

• Knowledge of Microsoft 365, and Microsoft server environments.

• Experience with Active Directory and Microsoft Entra ID, including user account management.

• A high level of troubleshooting ability in a school context with broad technical ability.

• Knowledge of maintaining switching and Wi-Fi networks.

• Ability to use device-management and deployment platforms to configure, update and maintain Windows and iOS devices.

• Ability to learn new systems quickly and be able to use them independently.

Qualifications:

• Relevant qualifications at Certificate-level or higher and/or equivalent practical experience.

• Industry certifications in Microsoft technologies, cloud platforms, cybersecurity or related fields are desirable but not essential.

Experience:

• Previous experience in an ICT support role; or

• Demonstrated ability to learn and perform effectively in an ICT support role

• Experience in an education setting is desirable but not essential

Responsibilities/Duties:

• Support the ICT Manager in the maintenance of all College ICT infrastructure and devices, software and internet services.

• Administer day-to-day helpdesk operations by recording, prioritising, resolving and escalating end-user support requests in accordance with applicable service level agreements.

• Liaise with vendors as required for hardware support and in line with support agreements.

• Proactively maintain documentation of all ICT topography, software, systems and processes.

• Where requested, obtain quotes for replacement hardware, software or any other ICT related products and services, including coordinating with contractors.

• Proactively monitor network switches and Wi-Fi for performance issues.

• Managing user account based on onboarding and offboarding requirements.

• Where requested, assist with the induction and training of staff in the use of ICT systems as required.

• Maintain and coordinate maintenance of all digital equipment, both proactive and reactive.

• Deploy software/applications to end user devices using appropriate platforms, including updates and patches.

• Monitor and manage A/V installations (Vivi, WiDi, AppleTV).

• Proactively maintain ICT assets, including maintaining registers of devices issued.

• Follow asset disposal procedures, seek approval for disposals.

• Use deployment technologies to maintain all College devices (Intune, SCCM and Jamf).

• School Bell System management.

• Assist with the monitoring and testing of backup and disaster recovery systems and processes.

• Report on activities as required and participate in team meetings.

• Maintain up to date knowledge of technologies used in schools.

• Coordinate small to medium ICT projects as required, under the direction of the ICT Manager.

• Promote a positive, service-oriented culture in relation to ICT support.

• Perform other duties as may be nominated by the Head of College, Business Manager and ICT Manager from time to time.

Selection Criteria

1. Demonstrated experience in an ICT support role, providing timely and effective technical support for hardware, software, devices, user accounts, and ICT systems.

2. Demonstrated ability to troubleshoot and resolve technical issues across a broad range of ICT infrastructure, including end-user devices, software applications, networking, wireless connectivity, and audio-visual systems.

3. Strong interpersonal and communication skills, with the ability to build positive relationships with staff, students, contractors, and vendors, and explain technical information to non-technical users in a clear and professional manner.

4. Sound knowledge and experience with Microsoft technologies, including Microsoft 365, Windows environments, Active Directory, Microsoft Entra ID, and device management platforms such as Intune, SCCM, or Jamf.

How to apply

Applications are invited from suitably qualified and committed professionals who are innovative, dedicated, willing to support the Christian ethos of the College, and develop as an educator in a team environment.

Applications must include the following:

All applications must include CV, Covering Letter addressing the Key Selection Criteria and 2 Current Referees (one being your current Principal/Employer), should be marked strictly confidential and sent to the Head of College by email:

1. Covering letter (maximum 1 page)

2. A statement addressing the selection criteria outlined above (maximum 1 page)

Applications (PDF Format) are to be addressed to the Head of College and sent to:

Email: [email protected]

No late applications will be considered.

*The College reserves the right to conduct interviews and make an appointment at any stage during the recruitment process. Applicants shortlisted for interview will be contacted directly by the College.