Industry Partner Relations Manager (Customer Success Manager) 12 month Contract

The opportunity
In this role, you will be a key promoter of our development solutions, with a focus on ensuring successful adoption and value realization for our Industry customers. You will collaborate with our support, sales and product teams ensuring our Industry customers realize value with Unity. Most importantly, you will interact with the heart of Unity, our customers!

What you'll be doing

• Serve as the trusted advisor to enable customers to optimally apply our tools to achieve their business objectives.
• Setting up customer calls to assist in driving retention and growth by understanding customers' needs helping them succeed and identifying any potential risks.
• Ensure that customers move swiftly and positively through their subscription, promoting feature adoption where appropriate during customer calls or via email outreach.
• Using CRM tools and the customer health score to analyze customer behaviour patterns, discovering and acting upon insights that proactively improve retention, prevent technical blockers, and reinforce our customers' success.
• Be the voice of our customers, funnelling customer feedback to the appropriate teams via our internal channels to improve the end-to-end customer journey and address product gaps.

What we're looking for

• Experience working in the Manufacturing, Engineering, Construction, or Automotive industries.
• Experience supporting customers with SaaS products - you may have held one (or more) of the following titles: Customer Success Manager, Technical Account Manager, Project Manager.
• Comfortable balancing multiple customers across different verticals and stages of growth and able to adjust as business requirements change.
• Strong analytical and technical skills and a data-driven approach to your work.
• English communication skills (written and verbal).

You might also have

• Familiarity with 3D model file formats and software like Revit, Navisworks, Maya, Max, Sketchup.
• An understanding of software and/or product development process (C \#, Unity Editor, game development).

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Gross pay Monthly: DKK 40000 - DKK 50000

This range reflects the anticipated base salary for this position. Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.

Benefits

At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity

Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit .

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

This posting is intended to fill an existing vacancy, and we are committed to providing applicants with updates throughout the hiring process in accordance with applicable law.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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