Industrial Engineer – Data & Workforce Solutions Engineer (Global Trade Services)

Do you enjoy designing data-driven solutions that improve operational performance at scale? Join FedEx Global Trade Services (GTS) as an Industrial Engineer and help build the data, reporting, workforce management, and governance capabilities that will support the future of Clearance operations across Europe.
In this role, you will work across Operations, Technology, Data & AI, and Compliance teams to develop scalable reporting solutions, support enterprise data ingestion processes, improve data quality, enable AI governance frameworks, and deliver operational insights through Power BI and related technologies.
You will play a key role in building the foundations that enable intelligent decision-making, workforce management, regulatory compliance, and sustainable operational growth.

We have an exciting opportunity for you to join our team as a Industrial Engineer – Data & Workforce Solutions Engineer (Global Trade Services)

Position Summary

Do you enjoy designing data-driven solutions that improve operational performance at scale? Join FedEx Global Trade Services (GTS) as an Industrial Engineer and help build the data, reporting, workforce management, and governance capabilities that will support the future of Clearance operations across Europe.

In this role, you will work across Operations, Technology, Data & AI, and Compliance teams to develop scalable reporting solutions, support enterprise data ingestion processes, improve data quality, enable AI governance frameworks, and deliver operational insights through Power BI and related technologies.

You will play a key role in building the foundations that enable intelligent decision-making, workforce management, regulatory compliance, and sustainable operational growth.

Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What You Will Be Doing

• Design and maintain data solutions that support operational reporting and workforce management.

• Develop and enhance Power BI dashboards, data models, and analytics solutions.

• Support data ingestion, integration, and data quality initiatives across multiple systems.

• Partner with Operations and business stakeholders to translate requirements into scalable technical solutions.

• Contribute to AI governance, data governance, and compliance initiatives.

• Create operational performance metrics supporting productivity, service, compliance, workforce management, and customer experience.

• Design and support data solutions that enable key Workforce Management capabilities including Forecasting & Scheduling, Time & Attendance Tracking, Performance Management & Analytics, Compliance Monitoring, and Employee Self-Service reporting.

• Identify opportunities for automation and process improvement.

• Support testing, implementation, and continuous improvement activities.

• Collaborate closely with customs experts, operations teams, product owners, and technology partners to understand business problems and translate them into analytical solutions.

• Present technical recommendations and analytical findings to business stakeholders.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, Data Analytics, Mathematics, or a related field.

• Experience in data engineering, analytics engineering, process engineering, or business intelligence development.

• Strong analytical and problem-solving skills.

• Experience working with SQL and relational databases.

• Experience developing reporting and analytics solutions.

• Ability to work effectively across technical and business teams.

• Strong communication and stakeholder engagement skills.

• Fluency in English, both written and verbal.

Preferred Qualifications

• Experience with Power BI including data modelling, DAX, and dashboard development.

• Experience with data ingestion, ETL/ELT processes, and modern data architectures.

• Understanding of data governance, master data management, and data quality frameworks.

• Exposure to AI, machine learning, Generative AI, or AI governance concepts.

• Experience with Microsoft Power Platform technologies.

• Familiarity with Azure data services or cloud-based analytics environments.

• Experience within logistics, transportation, customs clearance, or international trade is an advantage.

• Lean Six Sigma, Agile, or related certifications are beneficial.

What Do We Offer

• Opportunity to help build the future data and workforce management capabilities of FedEx Global Trade Services.

• Exposure to large-scale European transformation initiatives.

• Hands-on experience with modern analytics, AI governance, and operational intelligence solutions.

• A collaborative, forward-looking, and international working environment.

• Extensive learning and development opportunities focused on data, analytics, AI, and digital transformation.

• Competitive salary and comprehensive benefits package.

• Flexible hybrid working arrangements.

• Tuition Assistance Program.

• Employee Assistance Program for you and your family.

If you are passionate about innovation, technology, and solving complex business challenges, we would love to hear from you.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.